Hi, I have had the VPN-client, version 4.8.00.0440 installed for years.
I have just uninstalled this version, tried to install the 5.0.01.0600 that came along with our ASA 5500. It froze just before finishing up.
I have then downloaded the latest version from the support pages; but I cannot install it. The installation starts, a few screens are flickering by, and then nothing more happens. In the Task Manager I see that 'installservice.exe' is running...
I suppose remains from the earlier version is causing this problem. I have files in ..\Program Files\Cisco Systems\VPN Client, but no uninstall choice here.
Also in the Control Panel /Add/remove I do not find the VPN Client.
I will be very happy for advice on how to sort this out - and how to remove the remains of the ealier version completely.
Thank you very much for your idea! I still have the problem, but came a little closer...
The Cleanup Tool immediately discovers the problem, see attached Image1. Answering yes to the question, enables me to install the VPN client again.
Before doing so, I checked if I could uninstall, but no uninstall facility neither in Ctl Panel nor in the program folder. The Cleanup Tool did not include the VPN client as one of the programs, it offered to uninstall.
However, I was able to start installing the new client again, but the installation freezes when almost complete. See Image2. I have to abort the processes and I'm back at square one.
Seems like an error in the Cisco VPN Client installer or perhaps the MS Installer...
So the problem remain unresolved, but I'm very thankful for your kind help, pointing me to the Cleanup Tool!
Looks like your old version of Cisco VPN failed to uninstall properly, I've seen this loads of times and have this workaround if there is no Cisco VPN listed under Add/Remove programs, but files remain:
Go to Device Manager\Network Adapters and uninstall any Cisco Systems VPN Adapters that are there
If the C:\Program Files\Cisco Systems\VPN Client folder exists - delete it
If the C:\Program Files\Common Files\Deterministic Networks folder exists - delete it
Reboot the PC - not always necessary though
Install the new version of Cisco VPN
If you get a Deterministic Network Enhancer when you install the new version, simply re-boot and try again- this s a known error, insallation invariably works on the second attempt.
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