My company recently pushed Sophos Endpoint Security and Control 9.7 to 2000 client machines..now we are having a random issue with certain machines where the anyconnect service isn't starting automatically although its set to do so. Keep in mind that it doesn't happen on all of our machines. Specifically, on Windows 7 Enterprise 32 bit and has also appeared to happend on 64 bit also. The error indicates that the "VPN agent service is not reponding. Please resart this application after a minute." If an administrator start the service, it works fine. However, if the user reboots, the service still doesn't automatically start...same issue happends on an adminstartors account. But again, all of our users aren't administrators on their machines to be able to start the service.
We've contacted Sophos and they indicate, they too use anyconnect but version 2.4 and aren't having these issues.
Please assist in anyway possible.
This is the error logs
Level: Warning
Source: vpnlap
Event ID: 1
Task Category: Engineering Debug Details
Function: XmlLocalACPolMgr::addAttribute
File: ..\Common\Xml\XmlLocalACPolMgr.cpp
Line:679
The parsed Local Security Policy File version is newer then the current AnyConnect Client. Unexpected behavior can result.
Level: Warning
Source: vpnlap
Event ID: 2
Task Category: Engineering Debug Details
Function: CVpnPlapImpl::isSBLEnabled
File: .\VpnPlapImpl.cpp
Line:289
Invoked Function: CVpnPlapImpl::isSBLEnabled
Return Code: 0 (0x00000000)
Description: The VPN agent is not running.
