Cisco AnyConnect client crashing

[Saleem Roumaldaro]

Hi All,

I have a customer recently start installing cisco any connect versio 3.0.08057 , he said it crashing , any idea ?

vpn.ehealthsask.ca)]

[Tue Jul 31 16:46:05.646 2012][libcsd][debug][hs_transport_winhttp_verify_cert_hash_check] Fingerprints match: Given(228BE5E49E6764DD88FD85A7807100DAF558EEF3) == Computed(228BE5E49E6764DD88FD85A7807100DAF558EEF3)

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][process_response_headers] processing http response headers

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][process_response_headers] getting http headers from l2

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][process_response_headers] getting http headers headers from l2 done

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][parse_response_headers] parsing http headers

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][dump_http_headers] --- Http Response Headers ---

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][dump_http_headers] HTTP-Version: 1.1

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][dump_http_headers] Status-Code: 404

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][dump_http_headers] Content-Type: text/html; charset=UTF-8

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][dump_http_headers] Transfer-Encoding: chunked

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][dump_http_headers] Cache-Control: no-cache

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][dump_http_headers] Pragma: no-cache

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][dump_http_headers] Connection: Keep-Alive

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][dump_http_headers] Date: Tue, 31 Jul 2012 22:46:05 GMT

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][dump_http_headers] --------------------

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][parse_response_headers] parsing http headers done

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][process_response_headers] processing http response headers done

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][hs_transport_get] sending get request done

[Tue Jul 31 16:46:05.661 2012][libcsd][warn][l10n_update_file] failed to get mo file for en from peer (https://vpn.ehealthsask.ca).

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][hs_file_verify_with_killdate] verifying file signature: file = [C:\Documents and Settings\bradmin\Local Settings\Application Data\Cisco\Cisco HostScan\bin\cscan.exe], signer = [Cisco Systems, Inc.], type = [1]

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][check_signature_by_file] checking signature by file (C:\Documents and Settings\bradmin\Local Settings\Application Data\Cisco\Cisco HostScan\bin\cscan.exe)

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][check_signer_by_file] checking signer by file (C:\Documents and Settings\bradmin\Local Settings\Application Data\Cisco\Cisco HostScan\bin\cscan.exe):(Cisco Systems, Inc.)

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][hs_file_verify_with_killdate] file signature verified by file.

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][hs_launch_process] launching executable (C:\Documents and Settings\bradmin\Local Settings\Application Data\Cisco\Cisco HostScan\bin\cscan.exe) with args ("C:\Documents and Settings\bradmin\Local Settings\Application Data\Cisco\Cisco HostScan\bin\cscan.exe" )

[Tue Jul 31 16:46:05.661 2012][libcsd][debug][hs_launch_process] child process created successfully

[Tue Jul 31 16:46:06.661 2012][libcsd][debug][verify_peer] skip peer verification because we are not system

[Tue Jul 31 16:46:06.661 2012][libcsd][all][new_connection_cb] *** new connection [1424320] from pid: [0] ***

[Tue Jul 31 16:46:06.661 2012][libcsd][debug][csd_prelogin] arguments sent to scanner, starting prelogin.

[Tue Jul 31 16:46:06.661 2012][libcsd][debug][csd_prelogin] prelogin started.

But outside of that I am not sure whats going on. Any other ideas?

[Tarik Admani]

Saleem,

Is your client have any credential provider software running on the workstation? I have seen one issue where the blue screen will display after reboot and the user will never see the windows login.

See if you can uninstall and install only the vpn package and then see where it start to break, it may take some time to figure out which module is not working but start with just the anyconnect vpn client first, then see how that goes.

Uninstall and reinstall using the vpn client with NAM and then continue the process until you see which module is breaking the unit. There are few bugs with credential providers but would like to see if you can try this first.

Thanks,

Tarik Admani
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