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Community Member

Cisco AnyConnect VPN Client 3.0 - Failed to load preferences

Hi,

I have the problem, that when I want to connect to the VPN Gateway (ASA 5510) with the AnyConnect Client 3.0 I will get the error "Failed to load preferences" when I try to connect via the SSL Portal of the ASA, everthing works fine... I have tried to reinstall the Client - without any success... can someone tell me whats going wrong with my client?

Thx

Regards

Robert

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1 ACCEPTED SOLUTION

Accepted Solutions

Re: Cisco AnyConnect VPN Client 3.0 - Failed to load preferences

Hi Robert,

Please do the following:

- Enable a group-alias or group-url for the tunnel-groups.

- Remove the XML profile from ASA (please export it first to keep a backup).

On the affected machine:

- Remove Preferences.xml.

- Remove preferences_global.xml.

- Remove the XML profile in the Profiles folder.

Then reconnect the client.

Let me know.

Please rate this post if you find it helpful.

4 REPLIES

Re: Cisco AnyConnect VPN Client 3.0 - Failed to load preferences

Hi Robert,

Please do the following:

- Enable a group-alias or group-url for the tunnel-groups.

- Remove the XML profile from ASA (please export it first to keep a backup).

On the affected machine:

- Remove Preferences.xml.

- Remove preferences_global.xml.

- Remove the XML profile in the Profiles folder.

Then reconnect the client.

Let me know.

Please rate this post if you find it helpful.

Community Member

Cisco AnyConnect VPN Client 3.0 - Failed to load preferences

Thx... it works now many thanks

Re: Cisco AnyConnect VPN Client 3.0 - Failed to load preferences

Awesome news

Thanks for rating!!!

Community Member

You will get the same error

You will get the same error if there is any miscellaneous xml files in the profiles directory.

Solve by removing any miscellaneous xml files from profile directory.

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