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Cisco QuickVPN client hanging at "Verifying Network" connecting to RV120W

Hi,

I have a brand new RV120W with version 1.0.0.12. When I connect (QuickVPN client 1.4.0.5) to it from my XP sp3 box (with firewall off) the client hangs at "Verifying Network" and eventually I get a dialogue box that says that the remote gateway is not responding. Do I want to wait?. In the QuickVPN status window it shows my account as online. I know that my ISP is not blocking 500/udp because I have built a LAN to LAN tunnel from the RV120W  to a ASA5510 in another state. I saw the suggestion that the WAN interface MTU be reduced to 1466 so I did that. No luck.

From the firewall log:

2010-10-29 16:36:24: INFO:  Adding IPSec configuration with identifier "username"
2010-10-29 16:36:24: INFO:  Adding IKE configuration with identifier "username"
2010-10-29 16:38:21: WARNING:  no phase2 found for "username"
2010-10-29 16:38:21: INFO:  IPSec configuration with identifier "username" deleted sucessfully
2010-10-29 16:38:21: WARNING:  no phase1 found for "username"
2010-10-29 16:38:21: INFO:  IKE configuration with identifier "username" deleted sucessfully
2010-10-29 16:38:21: ERROR:  sainfo identifier not found ("username")
2010-10-29 16:38:21: ERROR:  Failed to Delete the IPSec configuration with identifier "username"
2010-10-29 16:38:21: ERROR:  remote identifier not found ("")
2010-10-29 16:38:21: ERROR:  Failed to Delete the IKE configuration with identifier ""

Any ideas? Or does someone know a number I can call for tech support?

Thanks,

Mike

  • VPN
Everyone's tags (3)
1 REPLY
Cisco Employee

Re: Cisco QuickVPN client hanging at "Verifying Network" connect

Hi,

since this question is about a product in the Cisco Small Business / Linksys range, please move it to the Small Business - Security community, where you will have a better chance of getting expert advice.

I hope this helps.

Best regards,

Herbert

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