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Cisco VPN client gets disconnected after 10-15 minutes

I have a customer that is using a Microsoft MN700 router at home. She gets disconnected while using her VPN client (4.6) for about 10 - 15 minutes. Without the router she stays on just fine. She has used IPSec, UDP and TCP with the same result. Does anyone have any ideas of what I can have her check?

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Re: Cisco VPN client gets disconnected after 10-15 minutes

just wondering if the issue is related to internet connectivity.

maybe get her to do "ping -t " from her pc.

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