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New Member

HELP!!! AnyConnect Secure Mobility Client can't be installed on this disk... (Mac)

Trying to VPN for work. It was working fine before yesterday. 

Continue to get the following error message: 

AnyConnect Secure Mobility Client can't be installed on this disk. New version 3.1.07021 of the Cisco AnyConnect Secure Mobility Client is already installed. 

I have tried my company's help-desk, an Apple guru, and Apple themselves. No one can find the alleged "installed" version. I have tried the termnal commands, but still it is not working. Below is what I get back:

sudo /usr/libexec/MobilityClient/bin/uninstall_MobilityClient.command

Jennifers-iMac:~ jrparks15$ cd /opt/cisco/anyconnect/bin

-bash: cd: /opt/cisco/anyconnect/bin: No such file or directory

Jennifers-iMac:~ jrparks15$ ls

Desktop        Downloads    Library        Music        Public

Documents    Dropbox        Movies        Pictures



Any advice? Has anyone else had this issue. I'm at my wits end. I have the latest software for Yosemite, I've looked in every possible place and cannot find the Mobility Client to correctly uninstall it and reinstall what I need to work from home. 

Everyone's tags (1)
Hall of Fame Super Silver

I'm assuming you've tried the

I'm assuming you've tried the Apple pkgutil tool to uninstall it.

If you haven't, try this from an OS X terminal - run:

sudo pkgutil --forget

New Member

Hi Marvin, I have not tried

Hi Marvin,


I have not tried that command, but I will do that tonight as soon as I get home and report back. Thanks!

New Member

Dunno much about MACs but had

Dunno much about MACs but had this issue with a windows PC and removed a folder for Anyconnect from directory then installed with no issues. If there is a similar thing in MAC world probably give it a go.