Help with Anyconnect Client 3.1

[thejesse1]

Please help.  Since installing the anyconnect client v 3.1.02040 the client fails to upgrade itself to the newest version despite saying "checking for upgrades" during the connection process.  Furthermore it causes a BSOD with a DEVICE DRIVER POWER FAILURE error.  Furthermore, once I disconnect from my VPN I cannot reconnect without restarting my computer.

   I am running with Win8.0 and am an end user. I cannot download the newest version of anyconnect from the Cisco website.  Can anyone provide some advice for these issues or provide a way for me to upgrade to the newest anyconnect version to see if this rectifiies these issues?

Thanks.

[assalim]

Hi,

In regards with your concern, actually we are unable to provide further information as this is already out of scope for CCW Support. However, we advise you to try to uninstall/reinstall. Or you may also contact @ 800-553-6387 opt.2-1 or email at csgbprod@cisco.com for further assistance.

Regards,

Ashra S.

Agent id: assalim

Cisco Commerce Workspace (CCW) Support Team

Cisco Customer Service

For immediate 24/6 case status or escalation, please refer to this link:

http://www.cisco.com/web/siteassets/contacts/international.html#~tab-b

A Positive Customer Experience is our goal.

How did I do? You may email comments to my supervisor Geronimo at (gconsueg@cisco.com)

[rosaho]

This discussion has been reposted from Operations Exchange to the VPN community.