Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Installation problems

I am having troubling installing vpn 5.0.7 over 5.0.5. I created .mst to get it branding with my company logos, however when I install the msi with a bat file I realize I have 2 versions shown in add/remove. I tried entering values in upgrade table, properties, and executive processes and the uninstallation worked, but I get error messages.

If I put removeexisting product before or between install initialize  I get error saying "error custom action - file missing... insthelp.dll.

If I put removeexisting product after installfinal I get "deterministic error".

I tried values or 256, 513 and 517 in the upgrade table and other methods, but couldn't get it to work.

1.for the first error I just keep pressing yes to the popup errors and the install will finish fine.

2. for the second error I will have to install twice before the install will get pass "deterministic error"

I need to deploy this vpn update to my clients and hope someone can give me some advice.

Thank you!!!