Solved: Issue with AnnyConnect mobile client

Santosh Shetty · ‎07-09-2013

Encounter issue with any cisco annyconnect client, domain password using "[" "]" {open and close square bracket together } is not authenticated when we use annyconnect client. Is this bug or there is restriction for special character using in AnnyConnect client?

following is message shown in history.

Please enter your username and password.

Authentication failed.

Marvin Rhoads · ‎07-09-2013

Yes there is a bug related to using special characters. It is documented here:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtn75204

It was only noted to apply with "&" and "<" characters but it may also apply to the brackets you see. Can you upgrade to the current AnyConnect release and see if it works there?

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Marvin Rhoads · ‎07-09-2013

Yes there is a bug related to using special characters. It is documented here:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtn75204

It was only noted to apply with "&" and "<" characters but it may also apply to the brackets you see. Can you upgrade to the current AnyConnect release and see if it works there?