Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

problem installing CSD secure desktop in ASA 8.0(2)

I am trying to setup securedesktop 3.2.0.136 on ASA5510 running 8.0(2) with ASDM 6.0(2). I get this error when I try to install it.

ERROR: Unable to use CSD image. Try another.

I did sh webvpn csd image to validate the file and it seems ok. I've tried to redownload it from the cisco site, but getting the same error. Is the file messed up?

2 ACCEPTED SOLUTIONS

Accepted Solutions
New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

I'm currently running on 32. But, I'm on 8.0 so that might give a difference.

/M

New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

just do a "no" command

14 REPLIES
New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

I'm also experiencing this problem but with 7.2(2) as I didn't catch that 3.2 was for >=8.0. Now when I try to install CSD 3.1.x I get the same error as above.

New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

Same thing here :

Activating CSD in ASDM give :

-Start-

[OK] webvpn

webvpn

[ERROR] csd enable

Unable to use CSD image. Try another

-End-

ASA : 7.2(2)

ASDM : 5.2(2)

CSD IMAGE :

securedesktop-asa-3.1.1.45-k9.pkg

or

securedesktop-asa-3.2.0.136-k9.pkg

Here is what i've done ( After the failure in ASDM)

asa-*****# show webvpn csd image disk0:/securedesktop-asa-3.1.1.29-k9.pkg

This is a valid Cisco Secure Desktop image:

Version : 3.1.1.29

Built on : Tue 04/18/2006 10:19:43.03

asa-*****# conf t

asa-*****(config)# webvpn

asa-*****(config-webvpn)# csd image disk0:/securedesktop-asa-3.1.1.29-k9.pkg

asa-*****(config-webvpn)# csd enable

ERROR: Unable to use CSD image. Try another

Privilege Level : 15

Enough free space on flash.

Any idea?

New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

License problem?

I have a base license.

New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

I have base license comes with 2 SSL VPN, and 250 vpn, with CSC as well.

New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

I have another box here, ASA 8.0(2) with "Security plus" license and it works well. Unable to find a clue about that on cisco website.

New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

Just experienced the same problem.

It was not a licensing issue to me.. What I did (as a desperate attempt, not finding any other solution) was to raise the Maximum Cache-size on the page for CSD-setup. Tried again, and - voil?...

Good luck. :)

/M

New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

This option is not available in ASDM for ASA version 7.0(2). I find something in CLI :

# conf t

# webvpn

# cache

# max-object-size

How much ? What was the value ?

New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

We found that it seem to be a cache problem.

But in version 7.x there is no command to enlarge the cache.

We tried to clean up the cache but it does not work at all on the 7.x ( the same cleanup work well on the 8.x)

Is there a way to do that? We are close ...

Cisco Employee

Re: problem installing CSD secure desktop in ASA 8.0(2)

In ASA 7.1.x and 7.2.x you don't have the "webvpn cache-fs" command. You don't need it.

There's plenty of cache internally allocated for the CSD and SVC images .

With 8.0.x, because you can have up to 4 AnyConnect SSL VPN images and 1 CSD image, we give you the ability to allocate cache with the command, based on your need.

Regards,

Nelson

New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

While that's true we SHOULD not need it. We apparently do or we need a way to clear the cache.

New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

I'm currently running on 32. But, I'm on 8.0 so that might give a difference.

/M

New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

Cache issue.

We managed to enable the csd!

flush all trace of sdesktop.

try to flush the trace within the cache too.

reload

enable csd

But i still have a problem. The section of csd is incomplete ...

New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

I set the cache-fs to 32 and it works.

I changed the max-object-size to 32 at first, what's the default value I should put it back to?

New Member

Re: problem installing CSD secure desktop in ASA 8.0(2)

just do a "no" command

1241
Views
0
Helpful
14
Replies