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sometimes unable to connect ipsec vpn

hi,

sometimes users report problems that they are unable to connect to the remote ipsec vpn (asa 8.4.6)

with cisco vpn client. but for other users it works.

some time later everything works again....

in the debug log i see this line:

Nov  6 10:16:29 asa %ASA-7-715065: Group = fhv-vpn, IP = x.x.x.x, IKE AM Responder FSM error history (struct &0x736205f0)  <state>, <event>:  AM_DONE, EV_ERROR-->AM_WAIT_MSG3, EV_PROB_AUTH_FAIL-->AM_WAIT_MSG3, EV_TIMEOUT-->AM_WAIT_MSG3, NullEvent-->AM_SND_MSG2, EV_CHECK_SPOOF-->AM_SND_MSG2, EV_CRYPTO_ACTIVE-->AM_SND_MSG2, EV_SND_MSG-->AM_SND_MSG2, EV_START_TMR

does anybody have an idea about that?

thanks in advance,

chris

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