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Troubleshooting vpn clients remotely

We have a program that allows for us to remotely connect to a client and help the user troubleshoot their pc problems.

Problem: Not able to connect to vpn ssl clients from inside our network.


Split tunneling is configured.

A vpn-filter (VPNAccess) has been applied to the group-policy.

VPN ssl clients can connect to servers and/or even remote-desktop to hosts inside our network, however, when hosts inside the network try to connect to vpn ssl clients it won't work.

Does the filter apply for both outgoing and incoming traffic?

Below is a sample configuration of the filter:

access-list VPNAccess line 4 extended permit tcp object-group VPNNetworks eq 1765 gt 1023

Below is the nat and global configs:

nat (outside) 10 access-list vpn-outside_nat0_inbound

nat (inside) 0 access-list vpn-inside_nat0_outbound

nat (inside) 10 access-list vpn-outside_nat0_inbound

global (outside) 10 interface

ACL configuration:

access-list vpn-outside_nat0_inbound line 2 extended permit ip any

access-list vpn-inside_nat0_outbound line 2 extended permit ip

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