VPN access problem, error message.

stlcard22 · ‎11-16-2010

I have been a VPN user for a long time, in the

past couple of days have received following error

message: Connection terminated locally by the client.

Reason 412: The remote peer is no longer responding.

Does anyone know the reason and fix?

I have version 5.07 for 64 bit windows 7.

Cory Peterson · ‎11-16-2010

Try enabling Transparent tunneling.

Be sure you have also enabled IPSEC over UDP on your ASA.

apothula · ‎11-17-2010

Hi.

Could you please provide us the logs on the VPN Client and the Router when you try to connect to the VPN.

Cheers,

Nash.

stlcard22 · ‎12-08-2010

Here are the most recent logs for VPN Client. Keep in mind, I was able to get into VPN with same computer for several months. Nothing changed on computer or home network.

Cisco Systems VPN Client Version 5.0.07.0240
Copyright (C) 1998-2010 Cisco Systems, Inc. All Rights Reserved.
Client Type(s): Windows, WinNT
Running on: 6.1.7600

49 20:44:06.651 12/08/10 Sev=Info/4 CM/0x63100002
Begin connection process

50 20:44:06.666 12/08/10 Sev=Info/4 CM/0x63100004
Establish secure connection

51 20:44:06.666 12/08/10 Sev=Info/4 CM/0x63100024
Attempt connection with server "vpn.baxglobal.com"

52 20:44:06.682 12/08/10 Sev=Info/6 IKE/0x6300003B
Attempting to establish a connection with 167.184.0.6.

53 20:44:06.698 12/08/10 Sev=Info/4 IKE/0x63000001
Starting IKE Phase 1 Negotiation

54 20:44:06.698 12/08/10 Sev=Info/4 IKE/0x63000013
SENDING >>> ISAKMP OAK AG (SA, KE, NON, ID, VID(Xauth), VID(dpd), VID(Frag), VID(Nat-T), VID(Unity)) to 167.184.0.6

55 20:44:07.384 12/08/10 Sev=Info/4 IPSEC/0x63700008
IPSec driver successfully started

56 20:44:07.384 12/08/10 Sev=Info/4 IPSEC/0x63700014
Deleted all keys

57 20:44:11.939 12/08/10 Sev=Info/4 IKE/0x63000021
Retransmitting last packet!

58 20:44:11.939 12/08/10 Sev=Info/4 IKE/0x63000013
SENDING >>> ISAKMP OAK AG (Retransmission) to 167.184.0.6

59 20:44:17.009 12/08/10 Sev=Info/4 IKE/0x63000021
Retransmitting last packet!

60 20:44:17.009 12/08/10 Sev=Info/4 IKE/0x63000013
SENDING >>> ISAKMP OAK AG (Retransmission) to 167.184.0.6

61 20:44:22.079 12/08/10 Sev=Info/4 IKE/0x63000021
Retransmitting last packet!

62 20:44:22.079 12/08/10 Sev=Info/4 IKE/0x63000013
SENDING >>> ISAKMP OAK AG (Retransmission) to 167.184.0.6

63 20:44:27.149 12/08/10 Sev=Info/4 IKE/0x63000017
Marking IKE SA for deletion (I_Cookie=FE7E74D038795DD2 R_Cookie=0000000000000000) reason = DEL_REASON_PEER_NOT_RESPONDING

64 20:44:27.664 12/08/10 Sev=Info/4 IKE/0x6300004B
Discarding IKE SA negotiation (I_Cookie=FE7E74D038795DD2 R_Cookie=0000000000000000) reason = DEL_REASON_PEER_NOT_RESPONDING

65 20:44:27.664 12/08/10 Sev=Info/4 CM/0x63100014
Unable to establish Phase 1 SA with server "vpn.baxglobal.com" because of "DEL_REASON_PEER_NOT_RESPONDING"

66 20:44:27.664 12/08/10 Sev=Info/5 CM/0x63100025
Initializing CVPNDrv

67 20:44:27.695 12/08/10 Sev=Info/6 CM/0x63100046
Set tunnel established flag in registry to 0.

68 20:44:27.695 12/08/10 Sev=Info/4 IKE/0x63000001
IKE received signal to terminate VPN connection

69 20:44:28.709 12/08/10 Sev=Info/4 IPSEC/0x63700014
Deleted all keys

70 20:44:28.709 12/08/10 Sev=Info/4 IPSEC/0x63700014
Deleted all keys

71 20:44:28.709 12/08/10 Sev=Info/4 IPSEC/0x63700014
Deleted all keys

72 20:44:28.709 12/08/10 Sev=Info/4 IPSEC/0x6370000A
IPSec driver successfully stopped

Thanks,

Rich

Jennifer Halim · ‎12-08-2010

Seems like the VPN traffic is not even reaching the VPN server.

Has there been any changes to the VPN server end? any ISP changes both on your home end and the VPN server end?

Could UDP/500 be blocked along the path between your home network to the VPN server?

You might want to troubleshoot the VPN server end as well to see if your VPN Client traffic is even hitting the VPN server.

stlcard22 · ‎12-08-2010

According to our IT dept, no changes to server and no one else has had problem with access that they know of. I have had no changes to my ISP at home and no changes to home network, as it worked fine before last few weeks. Have tried turning off Firewall, tried hard wiring directly to Modem, etc. still no luck. It is all a mystery, have read and tried several troubleshooting tips for error message 412, with no luck.

Jennifer Halim · ‎12-08-2010

Since other people are not having the issue, I would tend to believe that it is more an issue locally to your home network.

I would try to see if a different ISP connection works (just to rule out that it's your home isp problem), and if you can test vpn from a different machine from your home network and see if that works.

The logs that you provided from the vpn client are showing that the client tries to connect, however, there is no reply from the server. So it is definitely a connectivity issue at this stage.