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Cisco Employee

VPN Concentrator hangs at "Starting power-up diagnostics..."

Hello Everyone,

I have i believe a silly question or in this case a very easy question, but i can't find the answer. I have a brand new VPN concentrator 3002, the problem i encountered is that when i power up the device it does the following:

Loading image ..........
Verifying image checksum ...........
Active image loaded and verified...
Starting loaded image...
Starting power-up diagnostics...

It stays there all the time, i'm not able to do anything, hit return key but nothing happens and if try to conenct to private interface and access, also nothing.

The system led is AMBER, and when looking for the problem on the webpage i found "System has crashed and halted. Error."

Now the problem is that i don't know how should i proceed, i mean i have worked with PIX / ASA and usually we just stop the boot and did a network boot and we will be able to access the device with the new image. But with the VPN concentrator i don't know if this is possible, and if so, is there a link where i can find the procedure?

Thanks for your assistance.


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