VPN_HW PACKET_ERROR

[Lance Wendel]

Hi all,

My customer is facing a strange issue. he stated he gets lots of VPN_HW PACKET_ERROR on the syslog server.

syslog it looks like this

  Facility       Message Name                     Sev Occur      Last Time

  ==================================================================================

  VPN_HW         PACKET_ERROR             1 3495 Feb  4 03:15:53.532      

  -------------  -------------------------------  ----------------------------------

  VPN_HW TOTAL                                        3495

he is receiving this from 5 devices and on each device log I cannot see any reference to this error message.

the information I found on community or via Google are not relevant to the above. does anyone know as of why this is occurring?

any advice please?

thanks in advance

Lance

[Lance Wendel]

just found this online, and could this be the reason?

=======================================

Error Message - %VPN_HW-4-PACKET_ERROR:

Problem

The

Error Message - %VPN_HW-4-PACKET_ERROR:

error  message indicates that ESP packet with HMAC received by the router are  mismatched. This error might be caused by these issues:

• Defective VPN H/W module
• Corrupt ESP packet

Solution

In order to resolve this error message:

• Ignore the error messages unless there is traffic disruption.
• If there is traffic disruption, replace the module.