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VPN latency issue


I have a client who tries to connect through Cisco VPN client but he faces a latency issue.When he connects through VPN his download becomes 1Mbps and his internet speed is 15Mbps.He tried to ping to my gateway where the VPN terminates on ASA both by connecting to VPN and by disconnecting from VPN .i.e., Internet.He observed that the ping response is around 750ms when he tries through VPN and it is 15ms when he does it without connecting through VPN.He even tried using Anyconnect but he faces the same issue.

I am not sure where exactly the problem could be.

He is facing this issue randomly in a day and it just gets normal after sometime.

Can someone give me any kind of idea where to look for.