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VPN software disappers after hang

Hello,

I have a user on my network that took his system home to use it the other night.

He had the PC running in one room and the VPN was up and working normally.

He unplugged the network cable to move the PC to another room, at that point

the system hung and upon rebooting he discovered that the VPN software had

disappered from his computer!

He has since atempted to reinstall the software and the install runs thru the normal

install procedure but upon finishing the program filea and the icons are not on the

system.

The system is a Macbook laptop duel bootting in to Windows XP Pro and the

Cisco VPN software is 5.0.03.0560.

Has anyone seen this happen before?

Cheers'
Dave

Everyone's tags (4)
1 REPLY
Cisco Employee

Re: VPN software disappers after hang

Seem to match this bugID: CSCsz97108:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsz97108

Worth trying the steps provided.

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