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New Member

1941W Router randomly booting Users

I have a 1941W router providing internet access throughout our office building.  Individual users have been experiencing frequent disconnects (once every 10 minutes) and are having to manually select the wireless network to regain access.  This has happened to different users on different days at different times.  While one user disconnects, there is no other indication of a problem for everyone else.  The router does not give any error indications when disconnects occur.

We have about 12 wireless users and 40 LAN connected devices on the router. 

If anyone has had a similar problem and been able to fix it, please let me know.

Thanks

  • WAN Routing and Switching
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7 REPLIES
Hall of Fame Super Gold

1941W Router randomly booting Users

Individual users have been experiencing frequent disconnects (once every 10 minutes) and are having to manually select the wireless network to regain access.

What radio is this happening?  802.11a or 802.11b?

If this is 802.11b, can you determine if clients on 802.11a has the same behaviour?

What is the average signal strength the client sees the wireless?

New Member

1941W Router randomly booting Users

This is a B/G/N radio signal.  There isn't anyone operating on the 802.11a network currently, but I will have someone switch over and monitor to see if the issue is replicated.

The signal strength of each machine is displayed as completely full.  We have a fairly small office space and the radios have no problem reaching the entire office. 

Could this be interference - with other networks or with power?  We are going to try relocating the router to a less crowded place, just in case.

Hall of Fame Super Gold

1941W Router randomly booting Users

This is a B/G/N radio signal.

Not good. 

but I will have someone switch over and monitor to see if the issue is replicated.

I'm suspecting you have co-channel interferrence.

We are going to try relocating the router to a less crowded place, just in case.

Won't help unless you determine what's causing the interferrence.

New Member

1941W Router randomly booting Users

Can you explain the issue with having one radio configured to B/G/N?

Hall of Fame Super Gold

1941W Router randomly booting Users

Can you explain the issue with having one radio configured to B/G/N?

I don't understand the context of the question.


It would be interesting to find out if 802.11a clients get the same behaviour.  If the answer is no, then chances are you've got a channel interferrence.

If yes, we continue with the troubleshooting.  I'd be looking at the logs of the router to determine what messages appear when the clients disconnect.

You can get a free wifi scanner, inSSIDer, and have a walk around the place. 

New Member

1941W Router randomly booting Users

I was refering to the sad face you sent when quote the wireless network was B/G/N. 

I'm going to try and stay on the WLANA network and see if the issue persists.  Will update when I have more answers.

Thanks.

Hall of Fame Super Gold

1941W Router randomly booting Users

I was refering to the sad face you sent when quote the wireless network was B/G/N.

I was referring the fact that no one was on 802.11a, that's all.

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