1st line (basic): Take a call/ticket from user. Find out if it's an easy fix, and fix it. If unable to fix it, write all known information and troubleshooting steps taken and route to 2nd line. (e.g. ping, traceroute)
2nd line (advanced): Receive ticket from 1st line and use advanced troubleshooting methods and advanced knowledge to solve the problem. If unable to do so, write everything down and route problem to 3rd line (e.g. RSTP, MST, EIGRP, OSPF, BGP, QoS, MPLS)
3rd line (expert): Receive ticket from 2nd line and use vast expert knowledge and experience to solve the problem. This line cannot fail. If problem is unsolvable, find the wrong system behavior and solve the problem with manufacturer. (e.g. debug, memory values, complex system states)
We are pleased to announce availability of Beta software for 16.6.3.
16.6.3 will be the second rebuild on the 16.6 release train targeted
towards Catalyst 9500/9400/9300/3850/3650 switching platforms. We are
looking for early feedback from customers befor...
Introduction Featured Speakers Luis Espejel is the Telecommunications
Manager of IENova, an Oil & Gas company. Currently he works with Cisco
IOS® and Cisco IOS XE platforms, and NX to some extent. He has also
worked as a Senior Engineer with the Routing P...
In this session you can learn more about Layer 3 multicast and the best
practices to identify possible threats and take security measures. It
provides an overview of basic multicast, the best security practices for
use of this technology, and recommendati...