Re: 2620XM System returned to ROM by error

santipongv · ‎04-03-2006

2620XM router System returned to ROM by error - an unknown failure, PC 0x0. Crashinfo file was not created.

Router#sh stack

Minimum process stacks:

Free/Size Name

11152/12000 Router Init

9412/12000 Init

5520/6000 AIM_MIB_CREATION

5452/6000 RADIUS INITCONFIG

9980/12000 Virtual Exec

Interrupt level stacks:

Level Called Unused/Size Name

1 24811955 7896/9000 Network interfaces

2 0 9000/9000 Timebase Reference Interrupt

3 0 9000/9000 PA Management Int Handler

6 9 8920/9000 16552 Con/Aux Interrupt

7 12813036 8920/9000 MPC860 TIMER INTERRUPT

System was restarted by error - an unknown failure, PC 0x0 at 11:32:34 HAST Sun Apr 2 2006

***************************************************

******* Information of Last System Crash **********

***************************************************

Using flash:crashinfo.

%Error opening flash:crashinfo (No such file or directory)

Cisco Internetwork Operating System Software

IOS (tm) C2600 Software (C2600-IS-M), Version 12.2(24a), RELEASE SOFTWARE (fc3)

Compiled Fri 28-May-04 20:34 by pwade

Image text-base: 0x8000808C, data-base: 0x8111AD78

ROM: System Bootstrap, Version 12.2(7r) [cmong 7r], RELEASE SOFTWARE (fc1)

Router uptime is 13 hours, 46 minutes

System returned to ROM by error - an unknown failure, PC 0x0 at 11:32:34 HAST Sun Apr 2 2006

System restarted at 11:34:31 HAST Sun Apr 2 2006

System image file is "flash:c2600-is-mz.122-24a.bin"

cisco 2620XM (MPC860P) processor (revision 0x100) with 126976K/4096K bytes of memory.

Processor board ID JAD06400A3W (1148638575)

M860 processor: part number 5, mask 2

Bridging software.

X.25 software, Version 3.0.0.

Basic Rate ISDN software, Version 1.1.

1 FastEthernet/IEEE 802.3 interface(s)

1 Serial network interface(s)

8 Low-speed serial(sync/async) network interface(s)

1 ISDN Basic Rate interface(s)

32K bytes of non-volatile configuration memory.

32768K bytes of processor board System flash (Read/Write)

Configuration register is 0x2102

Has anybody ever experience this problem?

Regards,

Santi

mheusinger · ‎04-03-2006

Hello,

I didn´t find the appropriate explanation for the 2620 so here is the file for another box:

http://www.cisco.com/en/US/products/hw/routers/ps133/products_tech_note09186a008009499e.shtml#bus_errors

It basically refers to a software error, if the memory address is not a valid one (like in this case). Thus the recommendation would be an IOS upgrade after searching Bug Navigator.

Hope this helps! Please rate all posts.

Regards, Martin

answanso · ‎04-03-2006

Look on the flash (dir flash:) and see if there is a crashinfo file. If there is, use the "more flash:filename" command where filename is to be replaced with the crashinfo name. Send it to me at answanso@cisco.com and I will take a look at it.

santipongv · ‎04-03-2006

Hi Anthony,

Unfortunately, there is no crashinfo file in Flash: directory.

Regards,

Santi

santipongv · ‎04-03-2006

Hi Martin,

I have other similar boxes (both HW & IOS version), but so far this is the only box that exhibit this symptom and error message. Do you strongly believe that upgrading the IOS will resolve this problem? Please advise.

Regards,

Santi

pkhatri · ‎04-03-2006

HI Santi,

There is a possibility that the IOS is the problem and therefore, it's always worth a shot to try a different IOS. However, if that does not fix it, you may have some faulty hardware which you will need to systematically troubleshoot for.

I suggest that you start with an IOS upgrade, though.

Pls do remember to rate posts.

Paresh