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Community Member

2911 license issue

Hi

We have puchased a new 2911 and new data license. While i am creating license file at cisco web site i wrote hte product name wrong and the created license file can not be installed on the router. I have to re-create the license file but it says PAK number is used. I can not create a TAC request becuase this product is not under contract yet.  how can i solve this isssue?

Thank you.

Everyone's tags (2)
2 REPLIES
Bronze

Re: 2911 license issue

You can contact the Cisco Licensing team via email: licensing@cisco.com

They should be able to help resolve your issue.

VR

Cisco Employee

Re: 2911 license issue

Hello,

If you have a valid sales order and the device is under warranty, please contact TAC. They will be able to help you out.

Regards,

NT

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