Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

3845 router Fatal error interrupt

Router 3845 appears to stop working, restart the router, the device is working properly, this failure phenomenon has appeared two times I have c3845-advipservicesk9-mz.151-2.T2.bin upgraded to c3845-advipservicesk9-mz.151-4. M3.bin, been unable to find the reasons, experts to help me see. I have uploaded show tech, crashinfo, Output Interpreter

%ERR-1-FATAL: Fatal error interrupt

Explanation: This error message indicates a Hardware problem in the device.

Recommended Action: To troubleshoot try this:

1. Reload the device with no modules installed and check if the message appears.

2. Reload the device with each successive module and check to see if a certain

module or mis-seated module is causing this issue.

Everyone's tags (5)
2 REPLIES
Hall of Fame Super Gold

3845 router Fatal error interrupt

You can try updating IOS again just for a chance, if still trouble device is proved fauly and needs replacement.

New Member

Re: 3845 router Fatal error interrupt

If I upgrade IOS, fault still, what according uploaded show tech, crashinfo, Output Interpreter, which can probably judge the hardware broken? Router has three boards, a chassis, experts suggest, thank you!

374
Views
0
Helpful
2
Replies
CreatePlease to create content