7206 VXR router !!!!!!!!!!

sajiccie_220 · ‎06-01-2006

Hi all,

We are facing an issue with 7206 vxr router,since last 2 days the router is rebooting every 3 hours and its going to rommon mode after that we are not able to do anything,pls find the loggs below..

Cisco Internetwork Operating System Software

IOS (tm) 7200 Software (C7200-P-M), Version 12.3(3), RELEASE SOFTWARE (fc2)

Compiled Mon 18-Aug-03 21:10 by dchih

Image text-base: 0x60008954, data-base: 0x61980000

cisco 7206VXR (NPE300) processor (revision D) with 229376K/65536K bytes of memory.

Processor board ID 21291169

R7000 CPU at 262Mhz, Implementation 39, Rev 2.1, 256KB L2, 2048KB L3 Cache

6 slot VXR midplane, Version 2.0

Last reset from power-on

X.25 software, Version 3.0.0.

Bridging software.

PCI bus mb0_mb1 has 200 bandwidth points

PCI bus mb2 has 0 bandwidth points

1 FastEthernet/IEEE 802.3 interface(s)

4 Serial network interface(s)

125K bytes of non-volatile configuration memory.

20480K bytes of Flash PCMCIA card at slot 0 (Sector size 128K).

4096K bytes of Flash internal SIMM (Sector size 256K).

--------------------------------------

int-cbl-hnd#show version

Cisco Internetwork Operating System Software

IOS (tm) 7200 Software (C7200-P-M), Version 12.3(3), RELEASE SOFTWARE (fc2)

Compiled Mon 18-Aug-03 21:10 by dchih

Image text-base: 0x60008954, data-base: 0x61980000

ROM: System Bootstrap, Version 12.0(19990210:195103) [12.0XE 105], DEVELOPMENT SOFTWARE

BOOTLDR: 7200 Software (C7200-BOOT-M), Version 12.0(10)S, EARLY DEPLOYMENT RELEASE SOFTWARE (fc1)

int-cbl-hnd uptime is 7 minutes

System returned to ROM by power-on

System image file is "slot0:c7200-p-mz.123-3.bin"

cisco 7206VXR (NPE300) processor (revision D) with 229376K/65536K bytes of memory.

Processor board ID 21291169

R7000 CPU at 262Mhz, Implementation 39, Rev 2.1, 256KB L2, 2048KB L3 Cache

6 slot VXR midplane, Version 2.0

Last reset from power-on

X.25 software, Version 3.0.0.

bridging software.

PCI bus mb0_mb1 has 200 bandwidth points

PCI bus mb2 has 0 bandwidth points

FastEthernet/IEEE 802.3 interface(s)

4 Serial network interface(s)

125K bytes of non-volatile configuration memory.

20480K bytes of Flash PCMCIA card at slot 0 (Sector size 128K).

4096K bytes of Flash internal SIMM (Sector size 256K).

configuration register is 0x2102

--------------------------------------

int-cbl-hnd#show bootflash:

-#- ED ----type---- --crc--- -seek-- nlen -length- ---------date/time--------- name

1 .. image 71229B73 315D60 22 2972896 Nov 13 1916 03:56:19 +05:30 c7200-boot-mz.120-10.S

2 .. crashinfo C917D1C5 33EBD0 25 167405 Feb 25 2003 07:56:29 +05:30 crashinfo_20030225-022629

3 .. config 441ABD0F 34DEC8 25 62071 Mar 21 2003 10:45:10 +05:30 crashinfo_20030321-051510

4 .. config F211672E 378AAC 25 174945 Jun 23 2003 15:11:18 +05:30 crashinfo_20030623-094118

5 E. unknown 174A147A 380000 25 29908 Jul 15 2003 02:43:57 +05:30 crashinfo_20030714-211357

1 bytes available (3407872 bytes used)

----------------------------------

int-cbl-hnd#show flash:

-#- ED ----type---- --crc--- -seek-- nlen -length- ---------date/time--------- name

1 .. image 59492273 F0B900 20 15644800 Sep 16 2004 12:17:50 +05:30 c7200-p-mz.123-3.bin

4933376 bytes available (15644928 bytes used)

-----------------------------------------

int-cbl-hnd#show slot0

-#- ED ----type---- --crc--- -seek-- nlen -length- ---------date/time--------- name

1 .. image 59492273 F0B900 20 15644800 Sep 16 2004 12:17:50 +05:30 c7200-p-mz.123-3.bin

4933376 bytes available (15644928 bytes used)

------------------------------

Pls reply with good solution..

Regds

Saji k.s

N/W engineer

romccallum · ‎06-01-2006

See that file on your flash that is called crashinfo mate - take the last one and get it onto your pc/laptop. If you can then go to www.cisco.com/tac and click on output interpreter and load the file that will tell you why you are experiencing this issue. If you cant get onto output interpreter then load the file here and i shall get it in there for you.

HTH

sajiccie_220 · ‎06-01-2006

As per your reply I am attaching the crashinfo file here..I hope you will get me the solution

sean · ‎06-01-2006

I ran your stack info through the output interpreter, and it looks as if there is a software issue. Here is the error that it reported:

STACK DECODE NOTIFICATIONS (if any)

ERROR: This device has recorded 'Spurious Access', which is caused by a Cisco

IOS software bug. A spurious access occurs when a process attempts to read from

the lowest 16 KB region of memory. This portion of memory is reserved, and should

never be accessed. A read operation to this region of memory is usually caused

when a non-existing value is returned to a function in the software, when a null

pointer is passed to a function.

TRY THIS: Upgrade your device to the latest version of Cisco IOS software in your

release train. Review Bug Toolkit for any potential bugs related to the loaded

image. Paste the "show tech-support" command output into the Output Interpreter

to display the potential issues and fixes. If the issue persists, consider opening

a service request with Cisco using the TAC Service Request Tool. Include the

"show alignment" and "show tech-support" command output for TAC analysis.

REFERENCE: For more information on spurious access, see Troubleshooting Spurious

Accesses, Alignment Errors, and Spurious Interrupts.

I have had issues like this before on a 7513. An image upgrade corrected the issue. Hope this helps.