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871 Router Crash

Hello everybody,

I'm new in the community and I would like to have some help with a 871 router crash.

I got some information from the crash file in the router's flash, I know there is a tool on Cisco.com but is only available to registered users with a Cisco service contract and I have no idea what is causing the crash.

I'll appreciate any help.

I attached the file with the info.

Everyone's tags (5)
2 REPLIES
Hall of Fame Super Gold

871 Router Crash

Are you sure?  According to the attachment, the crashinfo file was created back in 2011.

Cisco Employee

871 Router Crash

Hi Jose,

leolaohoo is right, the crashinfo file is from April, 2011:

=== Start of Crashinfo Collection (00:03:33 EDT Wed Apr 6 2011) ===

Kind Regards,
Ivan

**Please grade this post if you find it useful.

Kind Regards, Ivan Shirshin **Please grade this post if you find it useful.
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