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Community Member

ASA Restarting at random, how can I troubleshoot?

We have an ASA5505 that seems to be randomly restarting.  How can I troubleshoot this?  Is there a log file somewhere that tracks hardware issues like this?

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ASA Restarting at random, how can I troubleshoot?

Well, if the ASA reboots automatically thats because it crashed for some reason. When a device crashes it generates a crash dump which you can find by issuing the command

show crashdump or show crashinfo

Thanks

Vivek

Community Member

ASA Restarting at random, how can I troubleshoot?

It does have a crash dump for the date in question.  What exactly can I get from all of this information?

ASA Restarting at random, how can I troubleshoot?

You wouldn't be able to figure anything out of it You need to pass those crashdump outputs to TAC in order to troubleshoot further.

Community Member

ASA Restarting at random, how can I troubleshoot?

I imagine this is something I would have to pay for?

ASA Restarting at random, how can I troubleshoot?

Well, do you have a active contract for the box? I'm not really sure how to overcome this situation, if you don't have one. May be calling TAC & understanding the process would be a good start.

Community Member

ASA Restarting at random, how can I troubleshoot?

hi,

you can use Cisco ASA ASDM. install the application on a pc and you can monitor the device and also you can save real-time logs.

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