Hi, we are having some high latency issues on our network from NY to Philippines. I've conducted a trace route from NY to Philippines (see below). My question is, based the logs is it correct if I conclude that there is a loop going on ? or was there any sign of bgp routing loop based the logs ?
I would like to know, what is the possible answer to this issue ? I already escalated the problem to our carrier. And I think they already did the re-routing. What trigger this behavior on the routing ? Thanks
I don't know if you managed to resolve this issue already. In any case, I agree with previous posts suggesting that this traceroute output doesn't document a routing loop or any other apparent issue. If you recall how traceroute works, foreach TTL (starting from TTL=1 up to destination) there are 3 different packets sent by default. The trace doesn't show all the hops as traversed by any single of those packets (it only shows part of the story). The first indication of multiple possible paths occurs from step 4 to step 5 (since there are 2 different addresses at step 5). At step 10 you might be seeing the cumulative effect of possible paths from step 4 to step 5 for packets sent with TTL=10.
In order to troubleshoot such issues, you should have a baseline of what is (approximately, because paths change from time to time) the expected traceroute output from your network under normal circumstances and what is the expected delay as it is observed from trace/ping. I do not know what your delay used to be, but the delay approximated by the particular traceroute at the end doesn't seem excessive to me for a high distance international path (the delay reported from intermediate hops is not a certain thing to rely on, especially if there are mpls nodes there).
Still, note that when international circuits fail, they can be rerouted in a backup path that can have somewhat increased delay so you might want to check if any additional delay observed is increasing or is constant (to give you an indication: from eastern Europe to NY main path can have ~120ms RTT, while a backup path can have ~200ms RTT). In such cases, a backup is better than nothing, but you can still ask if there are any such issues (e.g. in the link from Canada to China) and when they will be resolved.
In general, when you communicate with your provider you should mention the source address of your ping/traceroute. A real problem might well be there, but manifest itself only from particular source addresses, so you might need to perform various tests (e.g. when you trace with source address in the subnet of the interconnection link with your provider everything is fine, while from any other of your addresses there are issues). This will help them trace back to you and they might see more (your trace can't show the path of the return traffic).
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