Problem: I am the reseller, and Cisco told me to go to the distributor. And the distributor, enforced me to take a support contract, because: "That's the way Cisco works". "No support contract? No support!"
You have assigned a cisco rep called CAM or so. Contact him/her and let know of the issue and ask to escalate. At same time talk to TAC, remember then warranty by law and ask for a case be opened with serial number. Basically, you should always entitled to support with a new item. Else,it's your right to return the item.
We are pleased to announce availability of Beta software for 16.6.3.
16.6.3 will be the second rebuild on the 16.6 release train targeted
towards Catalyst 9500/9400/9300/3850/3650 switching platforms. We are
looking for early feedback from customers befor...
Introduction Featured Speakers Luis Espejel is the Telecommunications
Manager of IENova, an Oil & Gas company. Currently he works with Cisco
IOS® and Cisco IOS XE platforms, and NX to some extent. He has also
worked as a Senior Engineer with the Routing P...
In this session you can learn more about Layer 3 multicast and the best
practices to identify possible threats and take security measures. It
provides an overview of basic multicast, the best security practices for
use of this technology, and recommendati...