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burst capacity on wan link

Hi All,

We have a WAN link of 2Mbps speed. 

Whenever we checked on Netflow software

1. it shows Percentile95 of 101%.

2. WAN link utilization reaches to 120+ %.

I checked with ISP and they confirmed that Burst rate is not configued and wan link speed is 2MB only.

So my questions are..

How WAN link Percentile95 is crossed to 101% ?

does router has burst rate confirmed by default. Please help me.

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