C3900 Module Slot problem

[concentrix-mis]

Hi Team,

We buy new router and install 3 nm-hdv2-2T1/E1 module, but module is unknown see below logs for perusal.

NAME: "Cisco Services Performance Engine 200 for Cisco 3900 ISR on Slot 0", DESCR: "Cisco Services Performance Engine 200 for Cisco 3900 ISR"
PID: C3900-SPE200/K9   , VID: V05 , SN: FOC18161V21

NAME: "Network Module Adapter for SM Slot on Slot 1", DESCR: "Network Module Adapter for SM Slot"
PID: SM-NM-ADPTR       , VID: V01, SN: FOC14300M1N

NAME: "Unknown on Slot 1", DESCR: "Unknown"
PID: NM-HDV2-2T1/E1    , VID: V05 , SN: FOC14346TEF

NAME: "Network Module Adapter for SM Slot on Slot 2", DESCR: "Network Module Adapter for SM Slot"
PID: SM-NM-ADPTR       , VID: V01, SN: FOC14300M98

NAME: "Unknown on Slot 2", DESCR: "Unknown"
PID: NM-HDV2-2T1/E1    , VID: V05 , SN: FOC14346T9K

>Show diag - > it show all the slots 

>show ip int brief - > serial slot not showing

Any idea on this? we try to update the firmware already.

[InayathUlla Sharieff]

Please check this basic release:

Cisco 3925, 3945

 Cisco IOS Software Release 15.0(1)M

• "UC Technology" images

• 1 GB DRAM

• 256 MB Flash

[concentrix-mis]

Still the same..  I already try this ff firmware

246   55203528 Sep 11 2014 13:18:46 +00:00 c3900-universalk9-mz.SPA.150-1.M1.bin
247   90071052 Sep 11 2014 14:19:08 +00:00 c3900-universalk9-mz.SPA.152-4.M6a.bin

Logs

*Sep 11 14:25:56.445: %PA-3-NOTSUPPORTED: PA in slot1 (Unknown (type 987)) is not supported on this image/licenses enabled. Please issue "show diag" CLI command to display the PA information, verify it is supported and, if applicable, ensure the correct license key is installed. A newer image version or license key may be needed.
 

Any idea?

[InayathUlla Sharieff · Accepted solution]

Okay,

Here is another challenge.Could you please run the following command:

Show diag 1

Under Slot 1: Look out for FRU Part Number     NM-32A= >>>  If you happen to see NM-32A as the FRU part then its not supported on this router.

Details:
----------
http://www.cisco.com/c/dam/en/us/products/collateral/routers/1900-series-integrated-services-routers-isr/aag_c07_563807.pdf

An NM-32A is not supported on the 39xx routers

An SM-32A is supported

SM-32A

IP Base

2911-3945E

15.1(4)M2, 15.2(1)T1, 15.2(2)T for Cisco 3900 Series

15.1(4)M3 for Cisco 2900 Series

Hope this helps
Inayath
*********Plz dont forget to rate if this info is helpfull.******

[concentrix-mis]

NM-HDV2-2T1/E1 Unif. Comm. 2911 - 3945E 12.3(8)T4 

Where can we download 12.3(8)T4? where seeing 15 series only.

[InayathUlla Sharieff]

Thats not available for 3945E.

But still you insist then log a tac case and check.

HTH