04-01-2008 12:39 AM - edited 03-03-2019 09:21 PM
how can i setup call center with cisco product and software?
04-01-2008 08:14 AM
You can use a 2801 with ccme license that support up to 30 phones, then you config B-ACD/AA that allows you to have multiple hunt groups, call queuing and statistics, basically everything you need for a simple and efficient call canter.
Hope this helps, please rate post if it does!
04-01-2008 08:41 AM
great answer to the point...5 points!
Also, would you have any links that you know of to help point in the right direction? I don't have a need today but maybe in the future to set this up.
Thanks,
Rick
04-01-2008 08:55 AM
Main CCME page:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
You would read a bit of the administrator guide and some of the B-ACD/AA to do that. Or hire a consultant :)
Thanks for the nice rating and good luck!
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