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Call Center

how can i setup call center with cisco product and software?

3 REPLIES
Hall of Fame Super Gold

Re: Call Center

You can use a 2801 with ccme license that support up to 30 phones, then you config B-ACD/AA that allows you to have multiple hunt groups, call queuing and statistics, basically everything you need for a simple and efficient call canter.

Hope this helps, please rate post if it does!

Silver

Re: Call Center

great answer to the point...5 points!

Also, would you have any links that you know of to help point in the right direction? I don't have a need today but maybe in the future to set this up.

Thanks,

Rick

Hall of Fame Super Gold

Re: Call Center

Main CCME page:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

You would read a bit of the administrator guide and some of the B-ACD/AA to do that. Or hire a consultant :)

Thanks for the nice rating and good luck!

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