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Can get to microsoft.com but not office.microsoft.com & similar

I am a fairly new graduate of the Cisco Academy & haven't used my knowledge very much...

We can access sites such as Microsoft.com but not office.microsoft.com...

Error messages say there is a timeout issue. Is that most likely a router config issue?

3 REPLIES

Re: Can get to microsoft.com but not office.microsoft.com & simi

Hello,

the problem you describe sounds like an issue with the DNS, rather than with your router (configuration). Office.microsoft.com resolves to IP address 64.4.52.30, you could try and enter this address into your web browser, and see if the site is accessible then. Are you using an internal or an external name server ?

Regards,

GNT

New Member

Re: Can get to microsoft.com but not office.microsoft.com & simi

I have only been here a few days. I believe that the DNS is internal. I can not ping using the ip address.

New Member

Re: Can get to microsoft.com but not office.microsoft.com & simi

It sounds like a DNS issue. I would change your DNS for a test to 4.2.2.2 and 4.2.2.1 (public DNS servers) to test a DNS issue. If that correct the issue you need to check your DNS servers. Can you do an nslookup on that site? You might also have an MTU issue. Can you ping the internet with a large packet of 1470?

Chris

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