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Cat5500 can't retreive config

I have little experience with a CAT5500 switch. I have one in Ciscoworks that fails when I try to retrieve inventory or sync archive. I get the following message:

CM0151 PRIMARY RUNNING Config fetch failed for Catalyst5500 Cause: Failed to get the start tag-begin in the configuration PRIMARY-RUNNING config Fetch Operation failed for TFTP. Unable to create a socket to /192.168.168.250 Action: Check if protocol is supported by device and required device package is installed. Check device credentials. Increase timeout value, if required.

I assume there is something I need to set up on the switch. Telnet, snmp Read and Write are all successful from Ciscoworks. I also increased the timeout value. Please advise if you have experience with this type of switch.

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Re: Cat5500 can't retreive config

think, this is an issue with ciscoworks and not the device, check the following link for a similiar issue :

http://wwwin-tools.cisco.com/casekwery/getServiceRequest.do?id=601415713

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