Cisco 1921/1941 not able to see HWIC-1DSU-56K4

[jsmith]

Greetings,

We are currently moving from 1841 (EOL) to 1921/1941 routers.  According to the module support doc (http://www.cisco.com/en/US/prod/collateral/routers/ps10538/aag_c07_563807.pdf) this HWIC-1DSU-56K4 card is supported.  We have tried both the 1921 and 1941 with the cards without any luck.

Below is a little more info.....Any assistance on this would be helpful.  Thanks in advance

IOS Verison: c1900-universalk9-mz.SPA.152-1.T.bin

System Version: 15.0(1r)M9

Boot Error: %MAINBOARD-1-UNKNOWN_WIC: wic card in location 0/1 has an unknown id 0xB

Show Diag:

        WIC Slot 1:

        DSU 56K

        WIC module not supported/disabled in this slot

        Hardware revision 1.0           Board revision A0

        Serial number     33235233      Part number    74-0573-06

        FRU Part Number     WIC-1DSU-56K4=

        Test history      0x0           RMA number     00-00-00

        Connector type    Wan Module

        EEPROM format version 1

        EEPROM contents (hex):

          0x20: 01 0B 01 00 01 FB 21 21 4A 02 3D 06 00 00 00 00

          0x30: 50 00 00 00 10 11 24 01 FF FF FF FF FF FF FF FF

-JS

[Akula Jyoti Lakshmi]

Did  you  try  in  some  other  slot or  just  to  isloate  if issue  is  with  card,

did  you  get  a chance to  try  with  another  spare  card.  Even  I  see  card  is  spported  on  this,

http://www.cisco.com/en/US/prod/collateral/routers/ps10536/data_sheet_c78-652703.html