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Cisco 28XX Memory component issue - actions without contract

We have 2 routers Cisco 2811, that have a memory component issue, described in: http://www.cisco.com/c/en/us/support/docs/field-notices/634/fn63405.html. If we don`t have a support contract, what actions we can do for replace defective memory? what partnumbers we can use for buy verified good memory?

 

Thanks!

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Hall of Fame Super Gold

You don't.   Cisco didn't

You don't.  

 

Cisco didn't release any information about how to determine which serial numbers or batches the faulty memory are in.

3 REPLIES
Hall of Fame Super Gold

Ok, the rule is simple:  If

Ok, the rule is simple:  If you don't have a Service Contract, DON'T DESPAIR.  Contact your Cisco SE/AM and ask them to "waive" the serial numbers through.  

 

The only time your serial numbers won't be "waived" is when your appliance came from a gray trader like e-bay.

Thanks!I`m understand it. But

Thanks!

I`m understand it. But how i can verify, that this "gray" memory does not have same issue?

Hall of Fame Super Gold

You don't.   Cisco didn't

You don't.  

 

Cisco didn't release any information about how to determine which serial numbers or batches the faulty memory are in.

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