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New Member

Cisco 6500 requiring boot command from ROMMON

I have a customer that has a 6500 series chassis that whenever it reboots requires the boot command from ROMMON to load the IOS. The confreg was set to boot from ios list (think it's x2102, will check after customer gets back to me). I'm lacking information until the switch comes up, but I was wondering if anyone has ran into this issue before with confreg set properly and it still not loading IOS.

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New Member

Cisco 6500 requiring boot command from ROMMON

More information.

This is the output from when it attempts to boot. Possible bad IOS code?

Download Start

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Download Completed! Booting the image.

Self decompressing the image :

###########################################################################################################################################################################################################################################################################################################################################

[OK]

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.

           170 West Tasman Drive

           San Jose, California 95134-1706

Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICESK9_WAN-M), Version 12.2(33)SXJ3, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Mon 16-Apr-12 16:12 by prod_rel_team Image text-base: 0x4010132C, data-base: 0x43CC3750

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found

at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to export@cisco.com.

cisco WS-C6509-E (R7000) processor (revision 1.5) with 983008K/65536K bytes of memory.

Processor board ID SMG1419N01C

SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache Last reset from s/w reset

1 Virtual Ethernet interface

291 Gigabit Ethernet interfaces

2 Ten Gigabit Ethernet interfaces

1917K bytes of non-volatile configuration memory.

8192K bytes of packet buffer memory.

65536K bytes of Flash internal SIMM (Sector size 512K).

keepalive-enable

^

% Invalid input detected at '^' marker.

radius-server source-ports 1645-1646

                           ^

% Invalid input detected at '^' marker.

Press RETURN to get started!

*Dec 13 16:14:33.099: %PFREDUN-6-ACTIVE: Switching over to active state completed *Dec 13 16:14:56.527: RP: Currently running ROMMON from S (Gold) region *Dec 13 09:15:01.887 MST: %SYS-6-CLOCKUPDATE: System clock has been updated from 16:15:01 UTC Fri Dec 13 2013 to 09:15:01 MST Fri Dec 13 2013, configured from console by console.

*Dec 13 09:15:08.867 MST: %SYS-5-CONFIG_I: Configured from memory by console *Dec 13 09:15:12.195 MST: %SYS-5-RESTART: System restarted -- Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICESK9_WAN-M), Version 12.2(33)SXJ3, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Mon 16-Apr-12 16:12 by prod_rel_team *Dec 13 09:15:12.207 MST: %SSH-5-ENABLED: SSH 2.0 has been enabled *Dec 13 09:15:15.015 MST: %SNMP-5-COLDSTART: SNMP agent on host

MS-IDF-F-6509-S1 is undergoing a cold start *Dec 13 15:59:00.971: %SYS-SP-3-LOGGER_FLUSHED: System was paused for

00:00:00 to ensure console debugging output.

*Dec 13 16:14:50.847: SP: SP: Currently running ROMMON from S (Gold) region *Dec 13 16:15:07.915: %SW_VLAN-SP-6-VTP_DOMAIN_NAME_CHG: VTP domain name changed to ms.local.

*Dec 13 16:15:11.543: %SYS-SP-5-RESTART: System restarted -- Cisco IOS Software, s72033_sp Software (s72033_sp-IPSERVICESK9_WAN-M), Version 12.2(33)SXJ3, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Mon 16-Apr-12 16:41 by prod_rel_team *Dec 13 16:15:11.543: %DOSFS-SP-5-DIBERR: disk0 is formatted from a different router or PC. A format in this router is required before an image can be booted from this device *Dec 13 16:15:12.111 UTC: %OIR-SP-6-INSPS: Power supply inserted in slot 1 *Dec 13 16:15:12.227 UTC: %C6KPWR-SP-4-PSOK: power supply 1 turned on.

*Dec 13 16:15:12.583 UTC: %OIR-SP-6-INSPS: Power supply inserted in slot 2 *Dec 13 16:15:12.687 UTC: %C6KPWR-SP-4-PSOK: power supply 2 turned on.

*Dec 13 16:15:12.787 UTC: %C6KPWR-SP-4-PSREDUNDANTBOTHSUPPLY: in power-redundancy mode, system is operating on both power supplies.

*Dec 13 09:15:18.351 MST: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option is off for the fabric in slot 5.

*Dec 13 09:15:18.351 MST: %FABRIC-SP-5-FABRIC_MODULE_ACTIVE: The Switch Fabric Module in slot 5 became active.

*Dec 13 09:15:21.127 MST: %DIAG-SP-6-RUN_MINIMUM: Module 5: Running Minimal Diagnostics...

*Dec 13 09:15:27.507 MST: %EARL_L3_ASIC-SP-3-INTR_WARN: EARL L3 ASIC:

Non-fatal interrupt Adj. table interface interrupt

%Software-forced reload

Early Notification of crash condition..

09:15:40 MST Fri Dec 13 2013: Breakpoint exception, CPU signal 23, PC =

0x428A7518

--------------------------------------------------------------------

   Possible software fault. Upon reccurence, please collect

   crashinfo, "show tech" and contact Cisco Technical Support.

--------------------------------------------------------------------

-Traceback= 428A7518 428A5058 424EC9F8 424ECA24 422EC2A4 4236CC28 4236CC84

409A2688 409A3558 409A3478 409A424C 42462934 42453FD8 424541F4 42899C44

$0 : 00000000, AT : 44290000, v0 : 45E20000, v1 : 00000029

a0 : 4806E468, a1 : 0000F100, a2 : 00000000, a3 : 00000000

t0 : 00000020, t1 : 3400F101, t2 : 3400C100, t3 : FFFF00FF

t4 : 4289A420, t5 : 5000DAB0, t6 : 00000000, t7 : 0000358F

s0 : 00000000, s1 : 44170000, s2 : 504CFBEC, s3 : 0000001F

s4 : 504CFBEC, s5 : 50C75278, s6 : 00000000, s7 : 08FEFCC8

t8 : 08028FEC, t9 : 00000000, k0 : 00000000, k1 : 00000000 gp : 4428AE58, sp : 5000DBB0, s8 : 00000000, ra : 428A5058

EPC  : 428A7518, ErrorEPC : 00000000, SREG     : 3400F103

MDLO : 00000000, MDHI     : 00000000, BadVaddr : 00000000

DATA_START : 0x43CC3750

Cause 00000824 (Code 0x9): Breakpoint exception

Writing crashinfo to bootflash:crashinfo_RP_20131213-091540-MST

=== Flushing messages (09:15:40 MST Fri Dec 13 2013) ===

Buffered messages:

*Dec 13 16:14:33.099: %PFREDUN-6-ACTIVE: Switching over to active state completed *Dec 13 09:15:01.887 MST: %SYS-6-CLOCKUPDATE: System clock has been updated from 16:15:01 UTC Fri Dec 13 2013 to 09:15:01 MST Fri Dec 13 2013, configured from console by console.

*Dec 13 09:15:08.867 MST: %SYS-5-CONFIG_I: Configured from memory by console *Dec 13 09:15:12.195 MST: %SYS-5-RESTART: System restarted -- Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICESK9_WAN-M), Version 12.2(33)SXJ3, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2012 by Cisco Systems, Inc.

Compiled Mon 16-Apr-12 16:12 by prod_rel_team *Dec 13 09:15:12.207 MST: %SSH-5-ENABLED: SSH 2.0 has been enabled *Dec 13 09:15:15.015 MST: %SNMP-5-COLDSTART: SNMP agent on host

MS-IDF-F-6509-S1 is undergoing a cold start *Dec 13 15:59:00.971: %SYS-SP-3-LOGGER_FLUSHED: System was paused for

00:00:00 to ensure console debugging output.

*Dec 13 16:15:07.915: %SW_VLAN-SP-6-VTP_DOMAIN_NAME_CHG: VTP domain name changed to ms.local.

*Dec 13 16:15:11.543: %SYS-SP-5-RESTART: System restarted -- *Dec 13 16:15:11.543: %DOSFS-SP-5-DIBERR: disk0 is formatted from a different router or PC. A format in this router is required before an image can be booted from this device *Dec 13 16:15:12.111 UTC: %OIR-SP-6-INSPS: Power supply inserted in slot 1 *Dec 13 16:15:12.227 UTC: %C6KPWR-SP-4-PSOK: power supply 1 turned on.

*Dec 13 16:15:12.583 UTC: %OIR-SP-6-INSPS: Power supply inserted in slot 2 *Dec 13 16:15:12.687 UTC: %C6KPWR-SP-4-PSOK: power supply 2 turned on.

*Dec 13 16:15:12.787 UTC: %C6KPWR-SP-4-PSREDUNDANTBOTHSUPPLY: in power-redundancy mode, system is operating on both power supplies.

*Dec 13 09:15:18.351 MST: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option is off for the fabric in slot 5.

*Dec 13 09:15:18.351 MST: %FABRIC-SP-5-FABRIC_MODULE_ACTIVE: The Switch Fabric Module in slot 5 became active.

*Dec 13 09:15:21.127 MST: %DIAG-SP-6-RUN_MINIMUM: Module 5: Running Minimal Diagnostics...

*Dec 13 09:15:27.507 MST: %EARL_L3_ASIC-SP-3-INTR_WARN: EARL L3 ASIC:

Non-fatal interrupt Adj. table interface interrupt Queued messages:

*Dec 13 09:15:40.375 MST: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Dec 13 09:15:40.303 MST: %CPU_MONITOR-3-PEER_EXCEPTION: CPU_MONITOR peer has failed due to exception , reset by [5/0]

*** System received a Software forced crash *** signal= 0x17, code= 0x24, context= 0x45e1e3a4

  PC = 0x4289a47c, SP = 0x44174a78, RA = 0x41405dd4

  Cause Reg = 0x00003820, Status Reg = 0x34008002

rommon 1 >

rommon 1 > boot

Please reset before booting

rommon 2 > boot

Please reset before booting

rommon 3 > reset

System Bootstrap, Version 12.2(17r)SX7, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 2009 by cisco Systems, Inc.

Hall of Fame Super Gold

Re: Cisco 6500 requiring boot command from ROMMON

Eric,

Can I ask if you can post the output to the command "sh bootvar"? Your issue is very common and this is mostly caused by an incorrect boot variable statement.

Also post the command "dir sup-bootflash:".

Sent from Cisco Technical Support Nintendo App

New Member

Re: Cisco 6500 requiring boot command from ROMMON

I'll check that when I get back to it. I can't get into enable mode and running sh bootvar would not work under ROMMON. I'll run the command "dir sup-bootflash:"

Another thing that has me worried is I can't access the disk0: in ROMMON. I issue "dir disk0:" and it gives me the bad magic number error even though the only thing on the card is back up data. I was going to attempt to put a new IOS on the card and boot from that, but no dice with the bad magic number.

Something else is that there are 3 total IOS codes on the bootflash: directory. Each one gives me the same error that I posted in my last quoted post.

I spoke with TAC and the guy I spoke with went straight into wanting to RMA the SUP 720 after resetting the confreg forced me into the IOS codes.

rommon 8 > set

PS1=rommon ! >

LOG_PREFIX_VERSION=1

SLOTCACHE=cards;

BOOT=bootdisk:s72033-ipservicesk9_wan-mz.122-33.SXJ3.bin,12;

RANDOM_NUM=856139736

PF_REDUN_CRASH_COUNT=1

NT_K=0:0:0:0

CV=bootflash:s72033-ipservicesk9_wan-mz.122-33.SXH5.bin

BSI=0

CRASHINFO=bootflash:crashinfo_20131216-214234

RET_2_RTS=14:42:36 MST Mon Dec 16 2013

RET_2_RCALTS=1387229283

?=0

Does this help with any ideas?

Bronze

Re: Cisco 6500 requiring boot command from ROMMON

Eric,

Type rommon>dev     to verify the available memory.

1- Try to boot the image from bootflash or just type boot. If you get similar error please follow step 2
2- Do you have by any chance a spare sup to format the disk0? After formatting the disk0 (switch#format disk0) we can download a new image from a tftp server (switch#copy tftp: disk0:)
3- Try to recover the affected sup with the new code.

We can be thinking of a hardware issue with the card if: reloading the switch does not fix the issue, if we have the same results after formatting the disk0, already tried to boot the image from the RP.

Haihua

New Member

Re: Cisco 6500 requiring boot command from ROMMON

After running the hex error code that came from the crash file with TAC, it turns out that it was a hardware fault with the mainboard. I formatted the disk0: on my computer to the specs required (had to go through that in the past). I'm getting the thing RMA'd.

What would have fixed it would be to put in new code with the disk0: (since Xmodem does not work on this sup720), and boot to that. Also making sure that the confreg is set properly. After trying each possible confreg setting, the TAC people ran the hex code and came out with some kind of mainboard error.

Booting from RP/SP gives the same results. There are 3 codes on the sup720 from previous upgrades and each one had the same issue. Even after reformatting the disk0: it would throw the bad magic number error. I'm going to test the card tomorrow or the next day to ensure that the card is ok.         

Bronze

Re: Cisco 6500 requiring boot command from ROMMON

Eric,

Can we verify if the SP has the same boot variable?
This is because when we reload the 6500 at this point because we lost the power
to the switch, we can end up in switch processor (SP) ROMmon because the
configurations register value for the SP can still be 0x0. Issue the remote
command switch show bootvar command in order to verify this statement

Switch#remote command switch show boot

Verify if the config-register is 0x2102 or that has the correct image. If
is different the config-register try setting it again on the RP and then
save the config and rerun the 'remote command switch show bootvar' command.
If it shows 0x2102 at next reload then it should fix it.

Haihua

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