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New Member

Cisco Router Web Setup on Cisco 827 - Problem

I would like to use the CRWS interface to setup my Cisco 827. I downloaded CRWS-V33BN31.zip and copied the files into flash memory according to the Cisco documentation.

I start IE and sign-in and get the "language" screen ok. Once I answer it, a new instance of IE starts and I get "Loading Cisco Router Web Setup - Please wait". I get the nice graphic of data moving between the PC and router but nothing else. I just hangs there. Any ideas on how to get it working.

I can access my router via the console cable and via TCP/IP post 23 with out issues. Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Cisco Router Web Setup on Cisco 827 - Problem

Hi,

Have you got java 1.4 installed on your PC ?

If not then install correct version for your OS and that problem should be resolved.

http://www.java.com/en/download/manual.jsp

HTH

Shaheen

8 REPLIES

Re: Cisco Router Web Setup on Cisco 827 - Problem

New Member

Re: Cisco Router Web Setup on Cisco 827 - Problem

Thanks, I had the 3.3 troubleshooting guide and thought I checked it completely. When I do a "show webflash:" I get all the files except, "c820-y6-mz.121-3.XG2". I'll have to double check it on Thursday. If it's a required file, where can I download it?

New Member

Re: Cisco Router Web Setup on Cisco 827 - Problem

Update, I made a little progress. Loaded Firefox on the PC I'm using to configure the Cisco 827. Installed the Java plug-in's for Firefox. When accessing the Cisco 827 via Firefox at 10.10.10.1, I get the log-on and language request screen. The Java applets load and I get one that states "Checking the router model, IOS version and IOS features" It has a little bar that runs across the screen and never stops. I let it run for over an hour and still nothing.

All the files needed for CRWS 3.3 are resident in flash memory.

Any suggestions on how to get it working?

Re: Cisco Router Web Setup on Cisco 827 - Problem

Hi,

Have you got java 1.4 installed on your PC ?

If not then install correct version for your OS and that problem should be resolved.

http://www.java.com/en/download/manual.jsp

HTH

Shaheen

New Member

Re: Cisco Router Web Setup on Cisco 827 - Problem

I downloaded version 6 yesterday from the Java download site. Are you saying I need to downgrade to version 1.4?

New Member

Re: Cisco Router Web Setup on Cisco 827 - Problem

Shaheen, thanks for the tip. I downloaded Java 6.2 for Windows. After installing it I was able to get CRWS working with IE on my test W2K3 server.

New Member

Re: Cisco Router Web Setup on Cisco 827 - Problem

If you are looking for a GUI to configure your router, have a look at the SDM http://www.cisco.com/go/sdm

The router web setup is a tough cookie ( to get loaded)

New Member

Re: Cisco Router Web Setup on Cisco 827 - Problem

Thanks, however according to the SDM documentation, the Cisco 827 is not supported. I have been able to get CRWS to come up but no configuration changes ever get saved. I tried FastStep yesterday and ran into issues with it. So I'm just going to "cut & paste" the setup via the console.

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