Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Cisco sup720-3bxl crashes

Hello everyone,

4 weeks passed in debugging Cisco SUP720-3BXL crashes and I don't know what to do...

It's new Cisco module without warranty and since first day it crashes when "minimal or complete diagnostic" is turned on during boot.

When manually the diagnostic is executed, it rises up major fault related to TestFabricSnakeForward & TestFabricSnakeBackward only....perhaps because the second sup720 is not installed yet.

I would like to ask you to take a look and help me to figure out what is going on.

* ROMMON System Bootstrap is Version 8.5(4)

* System Bootstrap is Version 12.2(17r)SX7

* Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXJ7, RELEASE SOFTWARE (fc5)

* s72033-adventerprisek9_wan-mz.122-33.SXJ7.bin MD5: 91dd95feac52e580e5ec42e61d8a8269 

 

I'll appreciate any help! Thanks!


Console output while booting up:

cisco WS-C6509-E (R7000) processor (revision 1.2) with 983008K/65536K bytes of memory.
Processor board ID SMG0940NFAT
SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache
Last reset from s/w reset
1 Virtual Ethernet interface
26 Gigabit Ethernet interfaces
1917K bytes of non-volatile configuration memory.
8192K bytes of packet buffer memory.

65536K bytes of Flash internal SIMM (Sector size 512K).


Press RETURN to get started!


*Jul 21 08:45:56.171: % SNMP ID Persistence Error : Unable to open file : No such file or directory
*Jul 21 08:45:58.935: RP: Currently running ROMMON from F2 region
00:01:49: %SYS-5-CONFIG_I: Configured from memory by console
00:01:52: %SYS-5-RESTART: System restarted --
Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXJ7, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Sun 09-Feb-14 10:55 by prod_rel_team
*Jul 21 08:44:23.031: %SYS-SP-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.
*Jul 21 08:45:53.515: SP: SP: Currently running ROMMON from F1 region
*Jul 21 08:46:06.391: %SYS-SP-5-RESTART: System restarted --
Cisco IOS Software, s72033_sp Software (s72033_sp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXJ7, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Sun 09-Feb-14 11:05 by prod_rel_team
00:01:52: %OIR-SP-6-INSPS: Power supply inserted in slot 1
00:01:52: %C6KPWR-SP-4-PSOK: power supply 1 turned on.
00:01:52: %OIR-SP-6-INSPS: Power supply inserted in slot 2
00:01:52: %C6KPWR-SP-4-PSOK: power supply 2 turned on.
00:01:52: %C6KPWR-SP-4-PSREDUNDANTBOTHSUPPLY: in power-redundancy mode, system is operating on both power supplies.
00:01:54: %C6KPWR-SP-4-DISABLED: power to module in slot 3 set off (admin request)
00:01:54: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set off (admin request)
00:01:54: %C6KPWR-SP-4-DISABLED: power to module in slot 7 set off (admin request)
00:01:stop dia55: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option is off for the fabric in slot 5.
00:01:56: %FABRIC-SP-5-FABRIC_MODULE_ACTIVE: The Switch Fabric Module in slot 5 became active.
00:01:58: %DIAG-SP-6-RUN_MINIMUM: Module 5: Running Minimal Diagnostics...

%Software-forced reload

 Early Notification of crash condition..

 08:46:23 UTC Mon Jul 21 2014: Breakpoint exception, CPU signal 23, PC = 0x42B8DE98

--------------------------------------------------------------------
   Possible software fault. Upon reccurence, please collect
   crashinfo, "show tech" and contact Cisco Technical Support.
--------------------------------------------------------------------


-Traceback= 42B8DE98 42B8B9D8 427D20DC 427D2108 425D15B4 42651F54 42651FB0 40AC4A1C 40AC58EC 40AC580C 40AC65E0 42747E40 4273943C 42739658 42B804E4
$0 : 00000000, AT : 44FF0000, v0 : 44580000, v1 : 00000029
a0 : 50AEF658, a1 : 0000F100, a2 : 00000000, a3 : 00000000
t0 : 00000020, t1 : 3400F101, t2 : 3400C100, t3 : FFFF00FF
t4 : 42B80CC0, t5 : 5000DAB0, t6 : 00000000, t7 : 0000323C
s0 : 00000000, s1 : 44E30000, s2 : 5049E2D4, s3 : 0000001F
s4 : 5049E2D4, s5 : 50E1BDB4, s6 : 00000000, s7 : 08F48AC8
t8 : 08028FEC, t9 : 00000000, k0 : 00000000, k1 : 00000000
gp : 44FEA180, sp : 5000DBB0, s8 : 00000000, ra : 42B8B9D8
EPC  : 42B8DE98, ErrorEPC : 3EFDBFF7, SREG     : 3400F103
MDLO : 00000000, MDHI     : 00000000, BadVaddr : 00000000
DATA_START : 0x4493E430
Cause 00000824 (Code 0x9): Breakpoint exception

Writing crashinfo to bootflash:crashinfo_RP_20140721-084623-UTC

=== Flushing messages (08:46:23 UTC Mon Jul 21 2014) ===

Buffered messages:

*Jul 21 08:45:56.171: % SNMP ID Persistence Error : Unable to open file : No such file or directory
*Jul 21 08:45:58.935: RP: Currently running ROMMON from F2 region
00:01:49: %SYS-5-CONFIG_I: Configured from memory by console
00:01:52: %SYS-5-RESTART: System restarted --
Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXJ7, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Sun 09-Feb-14 10:55 by prod_rel_team
*Jul 21 08:44:23.031: %SYS-SP-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.
*Jul 21 08:45:53.515: SP: SP: Currently running ROMMON from F1 region
*Jul 21 08:46:06.391: %SYS-SP-5-RESTART: System restarted --
Cisco IOS Software, s72033_sp Software (s72033_sp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXJ7, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Sun 09-Feb-14 11:05 by prod_rel_team
00:01:52: %OIR-SP-6-INSPS: Power supply inserted in slot 1
00:01:52: %C6KPWR-SP-4-PSOK: power supply 1 turned on.
00:01:52: %OIR-SP-6-INSPS: Power supply inserted in slot 2
00:01:52: %C6KPWR-SP-4-PSOK: power supply 2 turned on.
00:01:52: %C6KPWR-SP-4-PSREDUNDANTBOTHSUPPLY: in power-redundancy mode, system is operating on both power supplies.
00:01:54: %C6KPWR-SP-4-DISABLED: power to module in slot 3 set off (admin request)
00:01:54: %C6KPWR-SP-4-DISABLED: power to module in slot 4 set off (admin request)
00:01:54: %C6KPWR-SP-4-DISABLED: power to module in slot 7 set off (admin request)
00:01:55: %FABRIC-SP-5-CLEAR_BLOCK: Clear block option is off for the fabric in slot 5.
00:01:56: %FABRIC-SP-5-FABRIC_MODULE_ACTIVE: The Switch Fabric Module in slot 5 became active.
00:01:58: %DIAG-SP-6-RUN_MINIMUM: Module 5: Running Minimal Diagnostics...
00:02:08: %DIAG-SP-6-DIAG_STOPPED: Module 5: Diagnostic is stopped.
Queued messages:
00:02:08: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

00:02:08: %DIAG-SP-6-DIAG_STOPPED: Module 5: Diagnostic is stopped.


Output when "no diagnostic bootup level minimal" is set:

Router#show version
Cisco IOS Software, s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXJ7, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Sun 09-Feb-14 10:55 by prod_rel_team

ROM: System Bootstrap, Version 12.2(17r)SX7, RELEASE SOFTWARE (fc1)

cisco WS-C6509-E (R7000) processor (revision 1.2) with 983008K/65536K bytes of memory.
Processor board ID SMG0940NFAT
SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache
Last reset from s/w reset
1 Virtual Ethernet interface
26 Gigabit Ethernet interfaces
1917K bytes of non-volatile configuration memory.
8192K bytes of packet buffer memory.

65536K bytes of Flash internal SIMM (Sector size 512K).
Configuration register is 0x2102

Router#show context

System was restarted by reload at 07:00:32 UTC Sat Jul 19 2014
s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXJ7, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Compiled Sun 09-Feb-14 10:55 by prod_rel_team (current version)
Image text-base: 0x4010132C, data-base: 0x44932210


Stack trace from system failure:
FP: 0x5000DBB0, RA: 0x42B8DE98
FP: 0x5000DBB0, RA: 0x42B8B9D8
FP: 0x5000DBD0, RA: 0x427D20DC
FP: 0x5000DBE8, RA: 0x427D2108
FP: 0x5000DC00, RA: 0x425D15B4
FP: 0x5000DC38, RA: 0x42651F54
FP: 0x5000DC60, RA: 0x42651FB0
FP: 0x5000DC80, RA: 0x40AC4A1C

Fault History Buffer:
s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXJ7, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Compiled Sun 09-Feb-14 10:55 by prod_rel_team
Signal = 23, Code = 0x24, Uptime 00:02:08
$0 : 00000000, AT : 44FF0000, v0 : 44580000, v1 : 00000029
a0 : 50AEF658, a1 : 0000F100, a2 : 00000000, a3 : 00000000
t0 : 00000020, t1 : 3400F101, t2 : 3400C100, t3 : FFFF00FF
t4 : 42B80CC0, t5 : 5000DAB0, t6 : 00000000, t7 : 0000323C
s0 : 00000000, s1 : 44E30000, s2 : 5049E2D4, s3 : 0000001F
s4 : 5049E2D4, s5 : 50E1BDB4, s6 : 00000000, s7 : 08F48AC8
t8 : 08028FEC, t9 : 00000000, k0 : 00000000, k1 : 00000000
gp : 44FEA180, sp : 5000DBB0, s8 : 00000000, ra : 42B8B9D8

Router# show region
Region Manager:

      Start         End     Size(b)  Class  Media  Name
 0x08000000  0x0BFFFFFF    67108864  Iomem  R/W    iomem
 0x40000000  0x4BFFFFFF   201326592  Local  R/W    main
 0x4010132C  0x4492FFFF    75689172  IText  R/O    main:text
 0x44932210  0x44FE046F     7004768  IData  R/W    main:data
 0x44FE0470  0x46E7C50F    32096416  IBss   R/W    main:bss
 0x46E7C510  0x4BFFFFFF    85474032  Local  R/W    main:heap
 0x50000000  0x7FFF7FFF   805273600  Local  R/W    more_heap
 0x80000000  0x8BFFFFFF   201326592  Local  R/W    main:(main_k0)
 0xA0000000  0xABFFFFFF   201326592  Local  R/W    main:(main_k1)


Free Region Manager:

      Start         End     Size(b)  Class  Media  Name

Router#show stacks
Minimum process stacks:
 Free/Size   Name
 5692/6000   OIR IOS Process
 5652/6000   ISSU Infra API Delayed Registration Process
 5608/6000   VS CHASSIS Info
 4188/6000   IPC ISSU Versioning Process
 2708/6000   IPC ISSU Receive Process
 5540/6000   IPC Zone Manager
 5680/6000   ICC Retry Q
 4020/6000   IPC Split Init
 3456/6000   ICC Nego Client
 3540/6000   NTI Trigger Instance for EP ID 0x5
 5692/6000   CDP BLOB
 5332/6000   C6K_POWER_Process
 3500/6000   eobc_init_process
  924/3000   mcm_ipc_slave_open_session_to_master_process
 5552/6000   PM MP Process
10732/12000  EARL INFO CAPABILITY process
 5520/6000   Cat6k Stack MIB Init
 5296/6000   C6K ENV RP init
 2968/6000   c6k ivrfs
 4740/6000   SPAN Subsystem
 5380/6000   PostOfficeNet
Minimum process stacks:
 Free/Size   Name
52756/60000  EEM TCL Proc
54768/60000  EEM Auto Registration Proc
 5504/6000   SASL MAIN
11696/12000  cdp init process
 8180/12000  Init
 4844/6000   Draco DFS Port Registation Proc
 3552/6000   IPC LC Port Opener
 4488/6000   LCC Configure
 5688/6000   MPLS ACL RP CFG Background
 5304/6000   TRANGE RP POPULATE NEW PROC
 5312/6000   IP ACL RP Background
 5360/6000   RADIUS INITCONFIG
 2676/6000   draco-oir-process:slot 5
 5180/6000   SLB RF Active Proc
 5520/6000   Link Status process
 5628/6000   URPF stats

Interrupt level stacks:
Level    Called Unused/Size  Name
  1        1141   7644/9000  Inband Interrupt
  2       46719   7112/9000  EOBC Interrupt
  3         374   8460/9000  Management Interrupt
  4       16781   8536/9000  Console Uart

Interrupt level stacks:
Level    Called Unused/Size  Name
  5           0   9000/9000  Mistral Error Interrupt
  7       94627   8552/9000  NMI Interrupt Handler

System was restarted by reload at 07:00:32 UTC Sat Jul 19 2014
s72033_rp Software (s72033_rp-ADVENTERPRISEK9_WAN-M), Version 12.2(33)SXJ7, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Compiled Sun 09-Feb-14 10:55 by prod_rel_team (current version)
Image text-base: 0x4010132C, data-base: 0x44932210


Stack trace from system failure:
FP: 0x5000DBB0, RA: 0x42B8DE98
FP: 0x5000DBB0, RA: 0x42B8B9D8
FP: 0x5000DBD0, RA: 0x427D20DC
FP: 0x5000DBE8, RA: 0x427D2108
FP: 0x5000DC00, RA: 0x425D15B4
FP: 0x5000DC38, RA: 0x42651F54
FP: 0x5000DC60, RA: 0x42651FB0
FP: 0x5000DC80, RA: 0x40AC4A1C


***************************************************
******* Information of Last System Crash **********
***************************************************


Using bootflash:crashinfo_RP.

%Error opening bootflash:crashinfo_RP (File not found)

***************************************************
****** Information of Last System Crash - SP ******
***************************************************


Using sup-bootflash:crashinfo_20140718-103205.

Router#diagnostic start module 5 test C
Diagnostic[Module 5]: Running test(s) 5,8-10,13,17-25 may disrupt normal system operation
Do you want to continue? [no]: yes
Router#
00:20:57: %DIAG-SP-6-SKIP_ONDEMAND_ACTIVE_TO_STANDBY_TEST: Module 5: TestActiveToStandbyLoopback cannot be executed for active device.
00:21:00: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestLoopback{ID=5} ...
00:21:02: %DIAG-SP-6-TEST_OK: Module 5: TestLoopback{ID=5} has completed successfully
00:21:02: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestNewIndexLearn{ID=6} ...
00:21:02: %DIAG-SP-6-TEST_OK: Module 5: TestNewIndexLearn{ID=6} has completed successfully
00:21:02: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestDontConditionalLearn{ID=7} ...
00:21:02: %DIAG-SP-6-TEST_OK: Module 5: TestDontConditionalLearn{ID=7} has completed successfully
00:21:02: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestBadBpduTrap{ID=8} ...
00:21:04: %DIAG-SP-6-TEST_OK: Module 5: TestBadBpduTrap{ID=8} has completed successfully
00:21:04: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestMatchCapture{ID=9} ...
00:21:06: %DIAG-SP-6-TEST_OK: Module 5: TestMatchCapture{ID=9} has completed successfully
00:21:06: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestProtocolMatchChannel{ID=10} ...
00:21:12: %DIAG-SP-6-TEST_OK: Module 5: TestProtocolMatchChannel{ID=10} has completed successfully
00:21:12: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestFibDevices{ID=11} ...
00:21:22: %DIAG-SP-6-TEST_OK: Module 5: TestFibDevices{ID=11} has completed successfully
00:21:22: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestIPv4FibShortcut{ID=12} ...
00:21:22: %DIAG-SP-6-TEST_OK: Module 5: TestIPv4FibShortcut{ID=12} has completed successfully
00:21:22: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestL3Capture2{ID=13} ...
00:21:23: %DIAG-SP-6-TEST_OK: Module 5: TestL3Capture2{ID=13} has completed successfully
00:21:23: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestIPv6FibShortcut{ID=14} ...
00:21:23: %DIAG-SP-6-TEST_OK: Module 5: TestIPv6FibShortcut{ID=14} has completed successfully
00:21:23: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestMPLSFibShortcut{ID=15} ...
00:21:23: %DIAG-SP-6-TEST_OK: Module 5: TestMPLSFibShortcut{ID=15} has completed successfully
00:21:23: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestNATFibShortcut{ID=16} ...
00:21:23: %DIAG-SP-6-TEST_OK: Module 5: TestAclPermit{ID=17} has completed successfully
00:21:23: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestAclDeny{ID=18} ...
00:21:27: %DIAG-SP-6-TEST_OK: Module 5: TestAclDeny{ID=18} has completed successfully
00:21:27: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestQoSTcam{ID=19} ...
00:21:27: %DIAG-SP-6-TEST_OK: Module 5: TestQoSTcam{ID=19} has completed successfully
00:21:27: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestL3VlanMet{ID=20} ...
00:21:28: %DIAG-SP-6-TEST_OK: Module 5: TestL3VlanMet{ID=20} has completed successfully
00:21:28: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestIngressSpan{ID=21} ...
00:21:28: %DIAG-SP-6-TEST_OK: Module 5: TestIngressSpan{ID=21} has completed successfully
00:21:28: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestEgressSpan{ID=22} ...
00:21:28: %DIAG-SP-6-TEST_OK: Module 5: TestEgressSpan{ID=22} has completed successfully
00:21:28: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestNetflowInlineRewrite{ID=23} ...
00:21:30: %DIAG-SP-6-TEST_OK: Module 5: TestNetflowInlineRewrite{ID=23} has completed successfully
00:21:30: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestFabricSnakeForward{ID=24} ...
00:21:31: %DIAG-SP-3-TEST_FAIL: Module 5: TestFabricSnakeForward{ID=24} has failed. Error code = 0x6F (DIAG_FABRIC_SNAKE_EXTRNL_ERROR)
00:21:31: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestFabricSnakeBackward{ID=25} ...
00:21:33: %DIAG-SP-3-TEST_FAIL: Module 5: TestFabricSnakeBackward{ID=25} has failed. Error code = 0x6F (DIAG_FABRIC_SNAKE_EXTRNL_ERROR)
00:21:33: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestFirmwareDiagStatus{ID=32} ...
00:21:33: %DIAG-SP-6-TEST_OK: Module 5: TestFirmwareDiagStatus{ID=32} has completed successfully
00:21:33: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestOBFL{ID=40} ...
00:21:33: %DIAG-SP-6-TEST_OK: Module 5: TestOBFL{ID=40} has completed successfully
00:21:33: %DIAG-SP-6-TEST_RUNNING: Module 5: Running TestCFRW{ID=41} ...
00:21:33: %DIAG-SP-3-TEST_SKIPPED: Module 5: TestCFRW{ID=41} is skipped

Router#show diagnostic events
Diagnostic events (storage for 500 events, 62 events recorded)
Number of events matching above criteria = 62
Event Type (ET): I - Info, W - Warning, E - Error

Time Stamp         ET [Card] Event Message
------------------ -- ------ --------------------------------------------------
07/21 09:02:02.183 I  [5]    Diagnostic is stopped
07/21 09:02:03.419 I  [5]    TestTransceiverIntegrity Passed
07/21 09:03:03.255 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:04:03.291 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:05:03.291 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:06:03.291 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:07:03.291 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:08:03.291 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:09:03.291 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:10:03.291 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:11:03.291 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:12:03.303 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:13:03.303 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:14:03.303 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:15:04.447 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:16:04.447 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:17:04.447 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:18:04.447 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:18:25.311 E  [5]    diag_pf_display_test_result_detail[5]: info_str e
                             mpty
07/21 09:19:04.447 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:20:04.447 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:21:04.435 I  [5]    TestLoopback Passed
07/21 09:21:04.467 I  [5]    TestNewIndexLearn Passed
07/21 09:21:04.491 I  [5]    TestDontConditionalLearn Passed
07/21 09:21:06.503 I  [5]    TestBadBpduTrap Passed
07/21 09:21:08.699 I  [5]    TestMatchCapture Passed
07/21 09:21:14.667 I  [5]    TestProtocolMatchChannel Passed
07/21 09:21:24.903 I  [5]    TestFibDevices Passed
07/21 09:21:24.963 I  [5]    TestIPv4FibShortcut Passed
07/21 09:21:25.431 I  [5]    TestL3Capture2 Passed
07/21 09:21:25.487 I  [5]    TestIPv6FibShortcut Passed
07/21 09:21:25.543 I  [5]    TestMPLSFibShortcut Passed
07/21 09:21:25.599 I  [5]    TestNATFibShortcut Passed
07/21 09:21:25.659 I  [5]    TestAclPermit Passed
07/21 09:21:29.451 I  [5]    TestAclDeny Passed
07/21 09:21:29.579 I  [5]    TestQoSTcam Passed
07/21 09:21:30.679 I  [5]    TestL3VlanMet Passed
07/21 09:21:30.719 I  [5]    TestIngressSpan Passed
07/21 09:21:30.771 I  [5]    TestEgressSpan Passed
07/21 09:21:32.643 I  [5]    TestNetflowInlineRewrite Passed
07/21 09:21:33.247 E  [5]    check_diag_packets[5/1]: newpak is NULL!
07/21 09:21:33.375 E  [5]    inject_external_snake_test_pkt [5/0]: check_diag_
                             packets failed
07/21 09:21:33.411 E  [5]    test_fw_snake_external[5/0]: FORWARD loopback mod
                             e snake test (PARALLEL) failed

07/21 09:21:33.879 E  [5]    check_diag_packets[5/1]: newpak is NULL!
07/21 09:21:33.995 E  [5]    inject_external_snake_test_pkt [5/0]: check_diag_
                             packets failed
07/21 09:21:34.095 E  [5]    test_fw_snake_external[5/0]: FORWARD loopback mod
                             e snake test (PARALLEL) failed

07/21 09:21:34.095 E  [5]    TestFabricSnakeForward Failed
07/21 09:21:34.095 E  [5]    test_fabric_snake_forward[5]: test_fabric_snake_e
                             xternal failed

07/21 09:21:34.671 E  [5]    check_diag_packets[5/18]: newpak is NULL!
07/21 09:21:34.799 E  [5]    inject_external_snake_test_pkt [5/17]: check_diag
                             _packets failed
07/21 09:21:34.835 E  [5]    test_fw_snake_external[5/17]: BACKWARD loopback m
                             ode snake test (PARALLEL) failed

07/21 09:21:35.283 E  [5]    check_diag_packets[5/18]: newpak is NULL!
07/21 09:21:35.399 E  [5]    inject_external_snake_test_pkt [5/17]: check_diag
                             _packets failed
07/21 09:21:35.499 E  [5]    test_fw_snake_external[5/17]: BACKWARD loopback m
                             ode snake test (PARALLEL) failed

07/21 09:21:35.499 E  [5]    TestFabricSnakeBackward Failed
07/21 09:21:35.499 E  [5]    test_fabric_snake_backward[5]: test_fabric_snake_
                             external failed

07/21 09:21:35.515 I  [5]    TestFirmwareDiagStatus Passed
07/21 09:21:35.515 I  [5]    TestOBFL Passed
07/21 09:21:35.515 I  [5]    TestCFRW Skipped
07/21 09:21:35.627 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:22:35.631 I  [5]    TestUnusedPortLoopback Skipped
07/21 09:23:35.631 I  [5]    TestUnusedPortLoopback Skipped

Router#

5 REPLIES
Cisco Employee

Hi, Please provide show tech

Hi,

 

Please provide show tech output. If you are using two SUP module, try to run router with only one SUP module which is crashing. If still crashes try to change the slot. If still crashing then it could be faulty HW.

 

-Akash

New Member

I changed the slot from 5 to

I changed the slot from 5 to 6 but no difference...

I have attached the tech support files.

TechSupport__Before_Running_Diag.txt - Before running manually "diagnostic start module 6 test C"

TechSupport__After_Running_Diag.txt - Before running manually "diagnostic start module 6 test C"

Just did it in  case of differences.

 

Cisco Employee

Hi, I think you have a faulty

Hi,

 

I think you have a faulty hardware. Since starting it has not come up. From "show module" you dont have any other LC on the router, still it is crashing. If you have any spare LC, try to boot chassis with new LC.

 

Please rate helpful posts

- Akash

New Member

What do you mean with "LC"?

What do you mean with "LC"? What's is LC?

Is it GBIC module with LC?

Cisco Employee

 LC stands for Line Card. In

 

LC stands for Line Card. In this case it is SUP

524
Views
0
Helpful
5
Replies