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Community Member

Crashinfo

Hi ALL:

My router got rebooted and the only thing i have is crash info.

But i am having some problem to find the real cause of the issue could any one help me on this.

Chao

Vishwa

3 REPLIES
Hall of Fame Super Silver

Re: Crashinfo

Hello Vishwa,

if you have a CCO account with enough rights you can post it in the output intepreter that help you in finding the reasons.

Use a txt file and attach the text file using the browse button.

This RTF file is not good fot that I'm afraid.

Eventually, save a copy of show tech in a text file and if less then 2 MB you can submit it to the tool

Hope to help

Giuseppe

Community Member

Re: Crashinfo

Hi

I have tried that and i got next page after sumbit

Internal Server Error

This error indicates that the application is under maintenance. Please check back later.

Although i find that in crash info its says that this is bus error and might be software problem.

Chao

Vishwa

Hall of Fame Super Gold

Re: Crashinfo

Vishwa

Looking through the crashinfo file these lines are the most significant:

%ALIGN-1-FATAL: Illegal access to a low address

16:28:36 IST Thu Dec 11 2008 addr=0x4B, pc=0x612FF470 , ra=0x67F520D4 , sp=0x706EA858

%ALIGN-1-FATAL: Illegal access to a low address

16:28:36 IST Thu Dec 11 2008 addr=0x4B, pc=0x612FF470 , ra=0x67F520D4 , sp=0x706EA858

16:28:36 IST Thu Dec 11 2008: TLB (store) exception, CPU signal 10, PC = 0x612FF470

-------------------------------------------------------------------- Possible software fault. Upon reccurence, please collect crashinfo, "show tech" and contact Cisco Technical Support. --------------------------------------------------------------------

-Traceback= 0x612FF470 0x61304ED8 0x612A7798 0x612B2C48 0x612C32D4 $0 : 00000000, AT : 653E0000, v0 : 000003C0, v1 : 67F51D14 a0 : 00000078, a1 : 00000050, a2 : 00000004, a3 : 70534AF8 t0 : 00000028, t1 : 00000004, t2 : 00000000, t3 : 00000000 t4 : 00000000, t5 : 65870000, t6 : 3400FF01, t7 : 00000001 s0 : 68102934, s1 : 65380000, s2 : 716A9A1C, s3 : 00000000 s4 : 650B0000, s5 : 65940000, s6 : 64480000, s7 : 64480000 t8 : 00000001, t9 : 00000000, k0 : 30408001, k1 : B0020000 gp : 653E6D00, sp : 706EA858, s8 : 65940000, ra : 67F520D4 EPC : 612FF470, ErrorEPC : 9C864000, SREG : 3400FF03 MDLO : FFFFFFF8, MDHI : FFFFFFFF, BadVaddr : 0000004B DATA_START : 0x62ED42E0 Cause 0000000C (Code 0x3): TLB (store) exception

These almost certainly show that there is a problem in your version of software. If this router is covered under a maintenance plan I would suggest that you open a case with Cisco TAC.

HTH

Rick

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