Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Day to Day Problems in Network for L1 engineer.

Hi All ,

DO any one of you have doc related to DAY TO DAY problem faced by L1 level engineer in router & switches network.


Re: Day to Day Problems in Network for L1 engineer.

I'd bet not. Depending on the size and nature of the organization, an L1 (Tier 1?) level engineer could be assigned to anything through everything.

There is not "typical" for the broad spectrum. Within a given stratum of organizational size, you will tend to find a fairly common structure.

For example, in a smaller organization, they might only have Tier1 folks and hire outside consultants to do the heavy design and immplementation work.

In very large organizations, even if you're in IT/IS, chances are that you only see a small part of the overall network (LAN, WAN, Phone, Security, Service Platforms, Desktops, Applications, Backup & Archive ...)

For organizations in-between the above, there will be some mix of expectation as to what a Level 1/ Tier 1 person might do.

To further complicate things, the "quality" of the network will also play into what kind of daily activity someone would need to do (good networks need less, generally speaking, that's why good design is a Good Thing).

SO, at the very least, you're gonna need to be a little more specific on the size and nature of the place you're talking about; but even then, different management philosphies, budget, age of the network, homogenous network / mixed -vendor network ... still a lot of variables (probably still can't come up with a "Standard List of Daily Activities" for a Level 1 / Tier 1.

Good Luck



Re: Day to Day Problems in Network for L1 engineer.

On Cisco web in search field you can type "Troubleshooting XXX", where xxx is the thing you are actually have problems with. This can solve the problem at hand.

Otherwise i'd recommend buying books on the topic and thoroughly reading them. You can find a lot of on topic writing at Cisco Press.