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Community Member

downloads cutoff

I've been noticing intermittent problems with downloading. Internet access is fine, but I've confirmed that some clients have problems downloading from the internet. For example a fiel is in the process of downloading then it will just cutoff and cancel the download, sometimes it wont. There is nothing that I can think of that would cause this as there have been no network changes to anything that would cause this. Usually its with larger downloads that it will happen, but I've also seen it with smaller ones (1-2mb etc) as well. Any ideas where to begin?

Thanks.

3 REPLIES

downloads cutoff

Hi,

downloading from the internet -> You  need to look into multiple things here.

a) Could be the remote servers issue,

b) Your bandwidth usage when the disconnect happens.

c) You notice any issues with you internet service when the disconnect occurs? or any drops/errors on the service provider hand off?

d) Any other devices in the path (PC --> Internet) regestering any errors?

Thx

MS

Community Member

downloads cutoff

a) Could be the remote servers issue,

I tried different remote servers and same issue, so it cant be that.

b) Your bandwidth usage when the disconnect happens.

Still determining this.

c) You notice any issues with you internet service when the disconnect occurs? or any drops/errors on the service provider hand off?

Still determing.

d) Any other devices in the path (PC --> Internet) regestering any errors?

Everything else in the path is fine.

VIP Purple

downloads cutoff

Hello

You say nothing has changed,So have you check with you service providor regards any link issues and have you tested

your link speed if applicable to see that you are getting the specifed CIR you are paying for?

http://www.speedtest.net/

res

Paul

Please don't forget to rate any posts that have been helpful.

Thanks.

Please don't forget to rate any posts that have been helpful. Thanks.
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