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DPC3010 Cable Modem Problem and Troubleshooting

Cox Communications support staff report in a telephone conversation that my DPC3010 cable modem is exhibition frequent mini-resets.  This may be why my VoIP telephone modem sometimes reboots itself when I try to make a call.

Is this a problem that has been seen on other DOCSIS3.0 modems?

Is there something I can do to stop this behavior?

How can I access and monitor this behavior from my PC?  When I try to address the DPC3010 with the URL http://192.168.100.1, I am taken to http://192.168.100.1/Docsis_system.asp where I’m asked for my user name and password.  My user name and password for this forum are rejected.  If I was able to log on to the modem, would I be able to see what Cox support  staff saw?

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