Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
Community Member

DPC3939 Telephone On Xfinity

Does anybody own a Cisco DPC3939 (a.k.a. Xfinity XB3 Wireless Gateway 2)?  I bought one off ebay.  Internet works fine after calling to activate service with new modem.  I wasn't able to successfully activate my phone service though.  Of course I had to go through a few service reps to even get me as far as I have with the activation due to the varying knowledge levels.  The most detailed response I could get from them why it wasn't working was that Cisco does not allow Xfinity to activate/provision telephone service for "home purchased" emta modems in this model.  Only "rented, business-rented, or business-owned" emta modems for this model are allowed to have Xfinity voice service.

Is this at all true?  Can somebody who works for Cisco please chime in on this matter?

DPC Tag.jpg

CreatePlease to create content