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E1200 and roku3

I was not able to pair my roku3 remote with my roku3.  I tried 2 new roku3s and talked for a couple hours with their reps.  Nothing worked...the last one said the problem was with my Cisco router, that it was interferring with the roku, and that I needed to set the router to wireless channel 11, and also to set it to network wireless "N" only.  I have no idea how to do this.  Any suggestions or help would be most appreciated.  Thanks.

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