02-15-2012 03:06 PM - edited 03-04-2019 03:17 PM
Hello Everyone,
Thank you all in advance. I have a Cisco 3750 router that is currently on IOS 12.2. This router serves as our VOIP gateway, and sends and recieves tons of faxes. We use the XMediusFax server. It works really well. However, as of lately we have had some trouble with faxing. XMedius has essentially told us they cant support us if we are running this older IOS. They have asked us to upgrade to 12.4(22)t.
My boss just asked me a good question though. Is that IOS compatable with the versions of Call Manager, Unity, and UCCX. I was hoping someone here might know the answer. I'm pretty much a beginner at Cisco stuff as I only hold a CCENT.
Here are the versions of the above that we are running.
Call Manager - 7.1.5.30000-1
Unity - 7.0.2.10000-38
UCCX - 7.0(1)SR05_Build504
Thanks
John
02-15-2012 04:15 PM
They have asked us to upgrade to 12.4(22)t.
I'm no expert with CUCM nor am I an expert of XMediusFax. But I'm very certain I've never (ever) seen an IOS for a 3750 Layer2/Layer 3 switch with a version called "12.4(22)T".
02-15-2012 06:13 PM
is it possible you meant a 3660 router?
Sent from Cisco Technical Support iPad App
02-15-2012 09:58 PM
This is what I get when I do a show version on this unit
SH-3750-IDF1#show ver
Cisco IOS Software, C3750 Software (C3750-IPSERVICESK9-M), Version 12.2(50)SE2,
RELEASE SOFTWARE (fc2)
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Fri 15-May-09 21:29 by nachen
Image text-base: 0x00003000, data-base: 0x01D00000
ROM: Bootstrap program is C3750 boot loader
BOOTLDR: C3750 Boot Loader (C3750-HBOOT-M) Version 12.2(44)SE5, RELEASE SOFTWARE
(fc1)
SH-3750-IDF1 uptime is 19 weeks, 6 days, 7 hours, 35 minutes
System returned to ROM by power-on
System restarted at 15:19:59 PDT Thu Sep 29 2011
System image file is "flash:/c3750-ipservicesk9-mz.122-50.SE2.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
cisco WS-C3750G-48TS (PowerPC405) processor (revision F0) with 118784K/12280K by
tes of memory.
Processor board ID FOC1321Y09C
Last reset from power-on
27 Virtual Ethernet interfaces
52 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.
512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address : 00:25:B4:36:A1:80
Motherboard assembly number : 73-10218-08
Power supply part number : 341-0107-01
Motherboard serial number : FOC132106RX
Power supply serial number : AZS1318071J
Model revision number : F0
Motherboard revision number : E0
Model number : WS-C3750G-48TS-S
System serial number : FOC1321Y09C
Top Assembly Part Number : 800-26857-02
Top Assembly Revision Number : B0
Version ID : V04
CLEI Code Number : COM7X10ARA
Hardware Board Revision Number : 0x09
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 52 WS-C3750G-48TS 12.2(50)SE2 C3750-IPSERVICESK9-M
02-15-2012 11:11 PM
I am not sure if your switch has 16 or 32 mb flash but I can tell you this: The 3750 can run either the 12.2 or the 15.0 IOS. There is no IOS for the 3750 with version number 12.4.
02-16-2012 07:16 AM
Thats interesting. That version number is the one the XMedius guys told us to upgrade to. I guess I'm going to have to call them again.
02-16-2012 09:21 AM
Thanks for pointing this out. I'm contacting the contractor who is suppose to do the upgrade tonight. I'll find out which IOS he is planning on installing.
With the versions of Unity, UCCX, and Call Manager I listed above, is there any known IOS's that are incompatible? Or can we just go to the latest version IOS?
Edit: I just spoke with XMedius. They said if this appliance supports a 15 series IOS, then we would want to update to 15.1.4m (nothing higher). So a couple questions about that particular IOS. Will it work with the Call Manager, UCCX, and Unity that we have, and how can I tell if this device supports that exact IOS?
02-16-2012 01:14 PM
They said if this appliance supports a 15 series IOS, then we would want to update to 15.1.4m (nothing higher).
Some of the people who are reading this post are probably shaking their head (at me!).
I hate to point dirty finger but looks like the XMedius people can't tell the difference between a router and/or a switch. There is no such IOS version for the 3750 called the "15.1(4)M". The HIGHEST IOS version for the 3750 will be based upon your Flash memory. If you have a flash memory of 16 mb then the highest you can go is 12.2(55)SE4 and if you have a flash memory of 32 mb then the highest you can go is 15.0(1)SE2.
By the way, the version 15.1(4)M are for the ISR G1 and ISR G2 routers. Here is the Release Note.
May I ask what feature(s) or bug fix(es) does the XMedius are looking for? I'm not say that I'm NOT in favour of IOS upgrades, but I'm suspecting the XMedius crew are either stalling for time or don't know what's going on.
02-16-2012 01:21 PM
Essentially we have been having an issue where some of our users experience problems sending or recieving faxes. Xmedius started a packet trace. They opened up the packes for faxes that failed within wireshark, and pointed that our router is the problem. When I telnet to the router, they saw it was on 12.2. They stated that this is known to be a problem with that particular IOS, and that they wont support anything less than 12.4.
02-16-2012 01:46 PM
John,
You must have another device in your network that functions as the VoIP/Fax Gateway because the 3750 can't provide neither of those functions.
Their support people are used to dealing with routers, not switches and mistakenly are giving you incorrect IOS recommendations.
More than likely, the switch in question is directly attached to the router. Can you telnet to this device instead?
If it is a cisco router, you can view the device details from the switch by issuing 'show cdp neighbor detail'.
Regards,
Edison
02-16-2012 02:55 PM
I'm not seeing a router in here. Suposedly the one in question is our "MPLS Router". I dont know enough about networking though. Here is what show cdp neighbor detail gave me:
SH-3750-IDF1#show cdp neigh det
-------------------------
Device ID: SH-3750-MDF.tristargroup.net
Entry address(es):
IP address: 10.160.11.1
Platform: cisco WS-C3750G-48TS, Capabilities: Router Switch IGMP
Interface: GigabitEthernet1/0/47, Port ID (outgoing port): GigabitEthernet2/0/4
7
Holdtime : 150 sec
Version :
Cisco IOS Software, C3750 Software (C3750-IPSERVICESK9-M), Version 12.2(50)SE2,
RELEASE SOFTWARE (fc2)
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Fri 15-May-09 21:29 by nachen
advertisement version: 2
Protocol Hello: OUI=0x00000C, Protocol ID=0x0112; payload len=27, value=0000000
0FFFFFFFF010221FF00000000000000260A300400FF0000
VTP Management Domain: ''
Native VLAN: 1
Duplex: full
Management address(es):
IP address: 10.160.11.1
-------------------------
Device ID: SH-3750-MDF.tristargroup.net
Entry address(es):
IP address: 10.130.255.253
Platform: cisco WS-C3750G-48TS, Capabilities: Router Switch IGMP
Interface: GigabitEthernet1/0/44, Port ID (outgoing port): GigabitEthernet1/0/4
4
Holdtime : 130 sec
Version :
Cisco IOS Software, C3750 Software (C3750-IPSERVICESK9-M), Version 12.2(50)SE2,
RELEASE SOFTWARE (fc2)
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Fri 15-May-09 21:29 by nachen
advertisement version: 2
Protocol Hello: OUI=0x00000C, Protocol ID=0x0112; payload len=27, value=0000000
0FFFFFFFF010221FF00000000000000260A300400FF0000
VTP Management Domain: ''
Native VLAN: 130
Duplex: full
Management address(es):
IP address: 10.130.255.253
SH-3750-IDF1#
02-16-2012 03:01 PM
Scratch everything I said. Our two core routers are both 3825's. I just walked in and checked.
02-16-2012 03:06 PM
Our two core routers are both 3825's. I just walked in and checked.
Bingo.
SO can you do a "sh version"?
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