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Community Member

IOS Compatability

Hello Everyone,

Thank you all in advance.  I have a Cisco 3750 router that is currently on IOS 12.2.  This router serves as our VOIP gateway, and sends and recieves tons of faxes.  We use the XMediusFax server.  It works really well.  However, as of lately we have had some trouble with faxing.  XMedius has essentially told us they cant support us if we are running this older IOS.  They have asked us to upgrade to 12.4(22)t.

My boss just asked me a good question though.  Is that IOS compatable with the versions of Call Manager, Unity, and UCCX.  I was hoping someone here might know the answer.  I'm pretty much a beginner at Cisco stuff as I only hold a CCENT.

Here are the versions of the above that we are running.

Call Manager - 7.1.5.30000-1

Unity - 7.0.2.10000-38

UCCX - 7.0(1)SR05_Build504

Thanks

John

12 REPLIES
Hall of Fame Super Gold

IOS Compatability

They have asked us to upgrade to 12.4(22)t.

I'm no expert with CUCM nor am I an expert of XMediusFax.  But I'm very certain I've never (ever) seen an IOS for a 3750 Layer2/Layer 3 switch with a version called "12.4(22)T".

Re: IOS Compatability

is it possible you meant a 3660 router?

Sent from Cisco Technical Support iPad App

Community Member

Re: IOS Compatability

This is what I get when I do a show version on this unit

SH-3750-IDF1#show ver

Cisco IOS Software, C3750 Software (C3750-IPSERVICESK9-M), Version 12.2(50)SE2,

RELEASE SOFTWARE (fc2)

Copyright (c) 1986-2009 by Cisco Systems, Inc.

Compiled Fri 15-May-09 21:29 by nachen

Image text-base: 0x00003000, data-base: 0x01D00000

ROM: Bootstrap program is C3750 boot loader

BOOTLDR: C3750 Boot Loader (C3750-HBOOT-M) Version 12.2(44)SE5, RELEASE SOFTWARE

(fc1)

SH-3750-IDF1 uptime is 19 weeks, 6 days, 7 hours, 35 minutes

System returned to ROM by power-on

System restarted at 15:19:59 PDT Thu Sep 29 2011

System image file is "flash:/c3750-ipservicesk9-mz.122-50.SE2.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

cisco WS-C3750G-48TS (PowerPC405) processor (revision F0) with 118784K/12280K by

tes of memory.

Processor board ID FOC1321Y09C

Last reset from power-on

27 Virtual Ethernet interfaces

52 Gigabit Ethernet interfaces

The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address       : 00:25:B4:36:A1:80

Motherboard assembly number     : 73-10218-08

Power supply part number        : 341-0107-01

Motherboard serial number       : FOC132106RX

Power supply serial number      : AZS1318071J

Model revision number           : F0

Motherboard revision number     : E0

Model number                    : WS-C3750G-48TS-S

System serial number            : FOC1321Y09C

Top Assembly Part Number        : 800-26857-02

Top Assembly Revision Number    : B0

Version ID                      : V04

CLEI Code Number                : COM7X10ARA

Hardware Board Revision Number  : 0x09

Switch Ports Model              SW Version            SW Image

------ ----- -----              ----------            ----------

*    1 52    WS-C3750G-48TS     12.2(50)SE2           C3750-IPSERVICESK9-M

Hall of Fame Super Gold

IOS Compatability

I am not sure if your switch has 16 or 32 mb flash but I can tell you this:  The 3750 can run either the 12.2 or the 15.0 IOS.  There is no IOS for the 3750 with version number 12.4.

Community Member

IOS Compatability

Thats interesting. That version number is the one the XMedius guys told us to upgrade to.  I guess I'm going to have to call them again.

Community Member

Re: IOS Compatability

Thanks for pointing this out.  I'm contacting the contractor who is suppose to do the upgrade tonight.  I'll find out which IOS he is planning on installing.

With the versions of Unity, UCCX, and Call Manager I listed above, is there any known IOS's that are incompatible?  Or can we just go to the latest version IOS?

Edit: I just spoke with XMedius.  They said if this appliance supports a 15 series IOS, then we would want to update to 15.1.4m (nothing higher).  So a couple questions about that particular IOS.  Will it work with the Call Manager, UCCX, and Unity that we have, and how can I tell if this device supports that exact IOS?

Hall of Fame Super Gold

Re: IOS Compatability

They said if this appliance supports a 15 series IOS, then we would want to update to 15.1.4m (nothing higher).

Some of the people who are reading this post are probably shaking their head (at me!).

I hate to point dirty finger but looks like the XMedius people can't tell the difference between a router and/or a switch.  There is no such IOS version for the 3750 called the "15.1(4)M".  The HIGHEST IOS version for the 3750 will be based upon your Flash memory.  If you have a flash memory of 16 mb then the highest you can go is 12.2(55)SE4 and if you have a flash memory of 32 mb then the highest you can go is 15.0(1)SE2.

By the way, the version 15.1(4)M are for the ISR G1 and ISR G2 routers.  Here is the Release Note.

May I ask what feature(s) or bug fix(es) does the XMedius are looking for?  I'm not say that I'm NOT in favour of IOS upgrades, but I'm suspecting the XMedius crew are either stalling for time or don't know what's going on. 

Community Member

Re: IOS Compatability

Essentially we have been having an issue where some of our users experience problems sending or recieving faxes.  Xmedius started a packet trace.  They opened up the packes for faxes that failed within wireshark, and pointed that our router is the problem.  When I telnet to the router, they saw it was on 12.2.  They stated that this is known to be a problem with that particular IOS, and that they wont support anything less than 12.4.

Hall of Fame Super Bronze

IOS Compatability

John,

You must have another device in your network that functions as the VoIP/Fax Gateway because the 3750 can't provide neither of those functions.

Their support people are used to dealing with routers, not switches and mistakenly are giving you incorrect IOS recommendations.

More than likely, the switch in question is directly attached to the router. Can you telnet to this device instead?

If it is a cisco router, you can view the device details from the switch by issuing 'show cdp neighbor detail'.

Regards,

Edison

Community Member

IOS Compatability

I'm not seeing a router in here.  Suposedly the one in question is our "MPLS Router".  I dont know enough about networking though.  Here is what show cdp neighbor detail gave me:

SH-3750-IDF1#show cdp neigh det

-------------------------

Device ID: SH-3750-MDF.tristargroup.net

Entry address(es):

  IP address: 10.160.11.1

Platform: cisco WS-C3750G-48TS,  Capabilities: Router Switch IGMP

Interface: GigabitEthernet1/0/47,  Port ID (outgoing port): GigabitEthernet2/0/4

7

Holdtime : 150 sec

Version :

Cisco IOS Software, C3750 Software (C3750-IPSERVICESK9-M), Version 12.2(50)SE2,

RELEASE SOFTWARE (fc2)

Copyright (c) 1986-2009 by Cisco Systems, Inc.

Compiled Fri 15-May-09 21:29 by nachen

advertisement version: 2

Protocol Hello:  OUI=0x00000C, Protocol ID=0x0112; payload len=27, value=0000000

0FFFFFFFF010221FF00000000000000260A300400FF0000

VTP Management Domain: ''

Native VLAN: 1

Duplex: full

Management address(es):

  IP address: 10.160.11.1

-------------------------

Device ID: SH-3750-MDF.tristargroup.net

Entry address(es):

  IP address: 10.130.255.253

Platform: cisco WS-C3750G-48TS,  Capabilities: Router Switch IGMP

Interface: GigabitEthernet1/0/44,  Port ID (outgoing port): GigabitEthernet1/0/4

4

Holdtime : 130 sec

Version :

Cisco IOS Software, C3750 Software (C3750-IPSERVICESK9-M), Version 12.2(50)SE2,

RELEASE SOFTWARE (fc2)

Copyright (c) 1986-2009 by Cisco Systems, Inc.

Compiled Fri 15-May-09 21:29 by nachen

advertisement version: 2

Protocol Hello:  OUI=0x00000C, Protocol ID=0x0112; payload len=27, value=0000000

0FFFFFFFF010221FF00000000000000260A300400FF0000

VTP Management Domain: ''

Native VLAN: 130

Duplex: full

Management address(es):

  IP address: 10.130.255.253

SH-3750-IDF1#

Community Member

IOS Compatability

Scratch everything I said.  Our two core routers are both 3825's.  I just walked in and checked.

Hall of Fame Super Gold

IOS Compatability

Our two core routers are both 3825's.  I just walked in and checked.

Bingo.

SO can you do a "sh version"?

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