Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

ME-C6525GT-8S Software Forced Crash while booting

I can't get this unit to bootup no matter what I try. I have done some research already without any results. Does anyone recognize the error and possibly let me know what is causing this crash. I think it might be hardware related.

(Here is the initial bootup attempt and then me telling the system to boot to the image as well as running the "stack 50" command, to get some more info.)

 

System Bootstrap, Version 12.2(18r)S3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2005 by cisco Systems, Inc.
Cat6k-C6524 platform with 262144 Kbytes of main memory

Autoboot executing command: "boot bootflash:s6523-advipservicesk9-mz.122-18.ZU1.bin"

Self extracting the image... [OK]
Self decompressing the image : ############################################################################################## [OK]

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706

 

Cisco Internetwork Operating System Software
IOS (tm) s6523_sp Software (s6523_sp-ADVIPSERVICESK9-M), Version 12.2(18)ZU1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by cisco Systems, Inc.
Compiled Wed 25-Oct-06 15:10 by alnguyen
Image text-base: 0x4023105C, data-base: 0x413F8000

MAC based EOBC installed

00:00:07: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

00:00:07: %PFREDUN-6-ACTIVE: Initializing as ACTIVE processor

00:00:12: %SYS-SP-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

00:00:08: %SYS-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.

00:00:12: %OIR-SP-6-CONSOLE: Changing console ownership to route processor

 

00:03:13: %SYS-SP-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

00:03:13: %SYS-SP-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.

00:03:13: %OIR-SP-6-CONSOLE: Changing console ownership to switch processor

 

*** System received a Software forced crash ***
signal= 0x17, code= 0x24, context= 0x421a3c94
  PC = 0x403c5d9c, SP = 0x4142c1c0, RA = 0x403c0b9c
  Cause Reg = 0x00005020, Status Reg = 0x34008002

System Bootstrap, Version 12.2(18r)S3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2005 by cisco Systems, Inc.
Cat6k-C6524 platform with 262144 Kbytes of main memory

rommon 1 >

 boot bootflash:s6523-advipservicesk9-mz.122-18.ZU1.bin

Self extracting the image... [OK]
Self decompressing the image : ############################################################################################## [OK]

              Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706

 

Cisco Internetwork Operating System Software
IOS (tm) s6523_sp Software (s6523_sp-ADVIPSERVICESK9-M), Version 12.2(18)ZU1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2006 by cisco Systems, Inc.
Compiled Wed 25-Oct-06 15:10 by alnguyen
Image text-base: 0x4023105C, data-base: 0x413F8000

MAC based EOBC installed

00:00:07: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

00:00:07: %PFREDUN-6-ACTIVE: Initializing as ACTIVE processor

00:00:12: %SYS-SP-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

00:00:08: %SYS-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.

00:00:12: %OIR-SP-6-CONSOLE: Changing console ownership to route processor

 

00:03:13: %SYS-SP-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

00:03:13: %SYS-SP-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.

00:03:13: %OIR-SP-6-CONSOLE: Changing console ownership to switch processor

 

*** System received a Software forced crash ***
signal= 0x17, code= 0x24, context= 0x421a3c94
  PC = 0x403c5d9c, SP = 0x4142c1c0, RA = 0x403c0b9c
  Cause Reg = 0x00005020, Status Reg = 0x34008002
rommon 2 > stack 50
Kernel Level Stack Trace:
Initial SP = 0x4142c1c0, Initial PC = 0x403c5d9c, RA = 0x403c0b9c
Frame 0 : FP= 0x4142c1c0, PC= 0x403c5d9c,   0 bytes
Frame 1 : FP= 0x4142c1c0, PC= 0x403c0b9c,  24 bytes
Frame 2 : FP= 0x4142c1d8, PC= 0x403d4038,  40 bytes
Frame 3 : FP= 0x4142c200, PC= 0x403d4288,  96 bytes
Frame 4 : FP= 0x4142c260, PC= 0x403d3568,  40 bytes
Frame 5 : FP= 0x4142c288, PC= 0x403c6658,  32 bytes
Frame 6 : FP= 0x4142c2a8, PC= 0x403c4a48,   0 bytes

Process Level Stack Trace:
Initial SP = 0x456978c8, Initial PC = 0x403d3704, RA = 0x403d14c8
Frame 0 : FP= 0x456978c8, PC= 0x403d3704,   0 bytes
Frame 1 : FP= 0x456978c8, PC= 0x403d14c8,  32 bytes
Frame 2 : FP= 0x456978e8, PC= 0x40b23864,  96 bytes
Frame 3 : FP= 0x45697948, PC= 0x40b2a708,  48 bytes
Frame 4 : FP= 0x45697978, PC= 0x40b2af50,  40 bytes
Frame 5 : FP= 0x456979a0, PC= 0x40b2b0d0,  24 bytes
Frame 6 : FP= 0x456979b8, PC= 0x40b20670,  24 bytes
Frame 7 : FP= 0x456979d0, PC= 0x40b1c318,  24 bytes
Frame 8 : FP= 0x456979e8, PC= 0x403ab91c,  24 bytes
Frame 9 : FP= 0x45697a00, PC= 0x403ab908,  24 bytes

rommon 3 >

 

Everyone's tags (2)
3 REPLIES
Cisco Employee

Hello Michael,The switch

Hello Michael,

The switch needs to be replaced as it has undergone some hardware issue.

Reason: The switch is trying to access a memory block which is a valid address but not able to access it. Hence it indicates a hardware fault.

 

It needs to be replaced.

 

Regards,

Mohit

 

New Member

Thank You for the reply Mohit

Thank You for the reply Mohit.

Would this be something that is fixable if the memory is replaced?

(have not opened it up to see if it has replaceable memory.)

Cisco Employee

Hello Michael,I have checked

Hello Michael,

I have checked multiple cases with the exact same symptom and the whole switch was replaced.

 

--Pls dont forget to rate helpful posts--

 

Regards,

Mohit

139
Views
0
Helpful
3
Replies
CreatePlease to create content