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New Member

Mystery Router Reboot

One of our clients recently experienced their CPE Router rebooting for some reason. We have checked and there does not seems to have been any deliberate action from anyone on site or any power issues.

The logs are as follows:

*May 22 09:41:43.319: %LINEPROTO-5-UPDOWN: Line protocol on Interface VoIP-Null0, changed state to up

*May 22 09:41:43.319: %LINK-3-UPDOWN: Interface GigabitEthernet0/0, changed state to up

*May 22 09:41:43.319: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to up

*May 22 09:41:44.687: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0, changed state to up

*May 22 09:41:44.691: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to up

*May 22 09:41:44 GMT: %SYS-6-CLOCKUPDATE: System clock has been updated from 09:41:44 UTC Tue May 22 2012 to 09:41:44 GMT Tue May 22 2012, configured from console by console.

*May 22 10:41:44 BST: %SYS-6-CLOCKUPDATE: System clock has been updated from 09:41:44 GMT Tue May 22 2012 to 10:41:44 BST Tue May 22 2012, configured from console by console.

*May 22 10:41:56 BST: %SYS-5-CONFIG_I: Configured from memory by console

*May 22 10:41:57 BST: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up

*May 22 10:41:57 BST: %SYS-5-RESTART: System restarted --

Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.4(15)T9, RELEASE SOFTWARE (fc5)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2009 by Cisco Systems, Inc.

Compiled Tue 28-Apr-09 13:10 by XXXXXXXXXXX

*May 22 10:41:57 BST: %SNMP-5-COLDSTART: SNMP agent on host XXXXXXXXXXX is undergoing a cold start

*May 22 10:41:57 BST: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host XXXXXXXXX port 514 started - CLI initiated

*May 22 10:41:57 BST: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host XXXXXXXXXX port 514 started - CLI initiated

*May 22 10:41:58 BST: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access1, changed state to up

*May 22 10:42:02 BST: %BGP-5-ADJCHANGE: neighbor XXXXXXXXXXXXX Up

*May 22 10:42:31 BST: %LINK-3-UPDOWN: Interface ATM0/0/0, changed state to up

*May 22 10:42:32 BST: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0/0/0, changed state to up

*May 22 10:42:41 BST: %LINK-3-UPDOWN: Interface ATM0/0/0, changed state to down

*May 22 10:42:42 BST: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0/0/0, changed state to down

*May 22 10:43:11 BST: %LINK-3-UPDOWN: Interface ATM0/0/0, changed state to up

*May 22 10:43:12 BST: %DIALER-6-BIND: Interface Vi2 bound to profile Di0

*May 22 10:43:12 BST: %LINK-3-UPDOWN: Interface Virtual-Access2, changed state to up

*May 22 10:43:12 BST: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0/0/0, changed state to up

.May 22 10:30:25 BST: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access2, changed state to up

Can anyone advise if these logs indicate what the likely cuase of the reboot was, or where I might track down what caused the reboot?

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

Mystery Router Reboot

System returned to ROM by power-on

Here's the reason.  The router reboot due to a loss of power.

5 REPLIES
Hall of Fame Super Gold

Mystery Router Reboot

Can you post the output to the following commands:

1.  sh version

2.  dir flash:

New Member

Mystery Router Reboot

Router#show version

Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.4(15)T9, RELEASE SOFTWARE (fc5)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2009 by Cisco Systems, Inc.

Compiled Tue 28-Apr-09 13:10 by XXXXXXXXX

ROM: System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1)

Router uptime is 1 day, 12 hours, 59 minutes

System returned to ROM by power-on

System restarted at 10:28:38 BST Tue May 22 2012

System image file is "flash:c2800nm-spservicesk9-mz.124-15.T9.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco 2821 (revision 53.51) with 251904K/10240K bytes of memory.

Processor board ID FCZ132570ZM

2 Gigabit Ethernet interfaces

1 ATM interface

DRAM configuration is 64 bits wide with parity enabled.

239K bytes of non-volatile configuration memory.

62720K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

---------------------------------------------------------------------------

Router#dir flash:

Directory of flash:/

    1  -rw-    44446708  Mar 31 2010 11:15:28 +01:00  c2800nm-spservicesk9-mz.124-15.T9.bin

    2  -rw-        2751  Jun 18 2009 06:18:54 +01:00  sdmconfig-28xx.cfg

    3  -rw-      931840  Jun 18 2009 06:19:10 +01:00  es.tar

    4  -rw-     1505280  Jun 18 2009 06:19:26 +01:00  common.tar

    5  -rw-        1038  Jun 18 2009 06:19:38 +01:00  home.shtml

    6  -rw-      112640  Jun 18 2009 06:19:52 +01:00  home.tar

    7  -rw-     1697952  Jun 18 2009 06:20:12 +01:00  securedesktop-ios-3.1.1.45-k9.pkg

    8  -rw-      415956  Jun 18 2009 06:20:30 +01:00  sslclient-win-1.1.4.176.pkg

64016384 bytes total (14884864 bytes free)

---------------------------------------------------------------------------

Hall of Fame Super Gold

Mystery Router Reboot

System returned to ROM by power-on

Here's the reason.  The router reboot due to a loss of power.

New Member

Mystery Router Reboot

Thank you

Hall of Fame Super Gold

Mystery Router Reboot

You're very welcome.  And thank you for the ratings.

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