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Need help with ASR1002X error message : %IOSXE-4-PLATFORM

Hi,

I found the following error on my ASR1002x, could some one tell me what is this all about?

Cisco IOS Software, IOS-XE Software (X86_64_LINUX_IOSD-UNIVERSAL-M), Version 15.3(1)S, RELEASE SOFTWARE (fc4)

 

t ipt_MASQUERADE i2c_core exportfs mtd_blkdevs sunrpc rmonbifo_mod(P) quack mtdblock xt_throttle lockd mtdchar nfs hytop_fpga ich9_spi autofs4 pcie_ht_fpga cpp_drv_mod cpld2kp nfsd ipv6 scansta ds2155 lsmpi i2c_dev i2c_pca954x adm1066 tod_uart_2kp ltc4151 pca8550 max6654 ck505 cpp_il_mod beeprom seeprom psmcu hwmon coretemp ds3100 oct_drv_mcp(P) cpp_hw_drv_mod yoda_drv_mod cpp_intr_mod cpp_pdma_mod
.Jul  4 14:26:59: %IOSXE-4-PLATFORM: R0/0: kernel: Modules linked in: e1000e cpldha ddr_5500 iTCO_vendor_support i2c_i801 iTCO_wdt ipt_MASQUERADE i2c_core exportfs mtd_blkdevs sunrpc rmonbifo_mod(P) quack mtdblock xt_throttle lockd mtdchar nfs hytop_fpga ich9_spi autofs4 pcie_ht_fpga cpp_drv_mod cpld2kp nfsd ipv6 scansta ds2155 lsmpi i2c_dev i2c_pca954x adm1066 tod_uart_2kp ltc4151 pca8550 max6654 ck505 cpp_il_mod beeprom seeprom psmcu hwmon coretemp ds3100 oct_drv_mcp(P) cpp_hw_drv_mod yoda_drv_mod cpp_intr_mod cpp_pdma_mod
.Jul  4 14:26:59: %IOSXE-4-PLATFORM: R0/0: kernel: Call Trace:
.Jul  4 14:26:59: %IOSXE-4-PLATFORM: R0/0: kernel:  [<ffffffff8100ae51>] ? cpu_idle+0x48/0x63
.Jul  4 14:26:59: %IOSXE-3-PLATFORM: R0/0: kernel: BUG: soft lockup - CPU#1 stuck for 17163091973s! [swapper:0]
.Jul  4 14:26:59: %IOSXE-4-PLATFORM: R0/0: kernel: Modules linked in: e1000e cpldha ddr_5500 iTCO_vendor_support i2c_i801 iTCO_wdt ipt_MASQUERADE i2c_core exportfs mtd_blkdevs sunrpc rmonbifo_mod(P) quack mtdblock xt_throttle lockd mtdchar nfs hytop_fpga ich9_spi autofs4 pcie_ht_fpga cpp_drv_mod cpld2kp nfsd ipv6 scansta ds2155 lsmpi i2c_dev i2c_pca954x adm1066 tod_uart_2kp ltc4151 pca8550 max6654 ck505 cpp_il_mod beeprom seeprom psmcu hwmon coretemp ds3100 oct_drv_mcp(P) cpp_hw_drv_mod yoda_drv_mod cpp_intr_mod cpp_pdma_mod
.Jul  4 14:26:59: %IOSXE-4-PLATFORM: R0/0: kernel: Modules linked in: e1000e cpldha ddr_5500 iTCO_vendor_support i2c_i801 iTCO_wdt ipt_MASQUERADE i2c_core exportfs mtd_blkdevs sunrpc rmonbifo_mod(P) quack mtdblock xt_throttle lockd mtdchar nfs hytop_fpga ich9_spi autofs4 pcie_ht_fpga cpp_drv_mod cpld2kp nfsd ipv6 scansta ds2155 lsmpi i2c_dev i2c_pca954x adm1066 tod_uart_2kp ltc4151 pca8550 max6654 ck505 cpp_il_mod beeprom seeprom psmcu hwmon coretemp ds3100 oct_drv_mcp(P) cpp_hw_drv_mod yoda_drv_mod cpp_intr_mod cpp_pdma_mod
.Jul  4 14:26:59: %IOSXE-4-PLATFORM: R0/0: kernel: Call Trace:
.Jul  4 14:26:59: %IOSXE-4-PLATFORM: R0/0: kernel:  [<ffffffff8100ae51>] ? cpu_idle+0x48/0x63
.Jul  4 14:26:59: %IOSXE-3-PLATFORM: R0/0: kernel: BUG: soft lockup - CPU#3 stuck for 17163091973s! [swapper:0]
.Jul  4 14:26:59: %IOSXE-4-PLATFORM: R0/0: kernel: Modules linked in: e1000e cpldha ddr_5500 iTCO_vendor_support i2c_i801 iTCO_wdt ipt_MASQUERADE i2c_core exportfs mtd_blkdevs sunrpc rmonbifo_mod(P) quack mtdblock xt_throttle lockd mtdchar nfs hytop_fpga ich9_spi autofs4 pcie_ht_fpga cpp_drv_mod cpld2kp nfsd ipv6 scansta ds2155 lsmpi i2c_dev i2c_pca954x adm1066 tod_uart_2kp ltc4151 pca8550 max6654 ck505 cpp_il_mod beeprom seeprom psmcu hwmon coretemp ds3100 oct_drv_mcp(P) cpp_hw_drv_mod yoda_drv_mod cpp_intr_mod cpp_pdma_mod
.Jul  4 14:26:59: %IOSXE-4-PLATFORM: R0/0: kernel: Modules linked in: e1000e cpldha ddr_5500 iTCO_vendor_support i2c_i801 iTCO_wdt ipt_MASQUERADE i2c_core exportfs mtd_blkdevs sunrpc rmonbifo_mod(P) quack mtdblock xt_throttle lockd mtdchar nfs hytop_fpga ich9_spi autofs4 pcie_ht_fpga cpp_drv_mod cpld2kp nfsd ipv6 scansta ds2155 lsmpi i2c_dev i2c_pca954x adm1066 tod_uart_2kp ltc4151 pca8550 max6654 ck505 cpp_il_mod beeprom seeprom psmcu hwmon coretemp ds3100 oct_drv_mcp(P) cpp_hw_drv_mod yoda_drv_mod cpp_intr_mod cpp_pdma_mod
.Jul  4 14:26:59: %IOSXE-4-PLATFORM: R0/0: kernel: Call Trace:
.Jul  4 14:26:59: %IOSXE-4-PLATFORM: R0/0: kernel:  [<ffffffff8100ae51>] ? cpu_idle+0x48/0x63
.Jul  9 11:00:09: %PLATFORM_INFRA-5-IOS_INTR_OVER_LIMIT: IOS thread disabled interrupt for 21 msec
-Traceback= 1#e406412214ef387d5da8ec45c6da2dce  :400000+12B7C23 :400000+3B0A0C4 :400000+3B0A89A :400000+611C75F :400000+611D0F3 :400000+1C150A8 :400000+1C13744 :400000+1C3A68D :400000+38D5726 :400000+38CDDDE :400000+38D18F4 :400000+38D14F4

2 REPLIES
Hall of Fame Super Gold

It is a software bug.

It is a software bug.  Upgrade your IOS.

 

Don't forget to upgrade the bootstrap too!

Cisco Employee

Specifically this is

Specifically this is

 

CSCue55762   Kernel bug soft lockup - CPU stuck after about 200 days of uptime

 

Note the absurd amount of time the cpu was stuck for: 17163091973s.  That's how you'll know you're matching this bug.

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